I have a startup customer almost ready to finish an ArcGIS application into ServiceNow. Regarding the naming of the app, are they allowed to use trademark Esri or ArcGIS in their product name and marketing (if they use the TM symbols etc).
For example StaveMaps for ArcGIS, or Esri Maps for ServiceNow, ...
In general, the app brings in an ArcGIS JSAPI map the client specifies. It then draws points based upon ServiceNow records. Some reporting, agregating, and analyses can be performed spatially.