Popups not working in arcgis.com (&quot;no information available&quot; error)

Question

Hello,

I recently noticed that popups aren't working for one of my map services when viewed in the arcgis.com map viewer. When I click on a feature I get a "No information available" error instead of the popup info. The map service is http://maps.tnc.org/ecadpubprodanon/rest/services/tnc_lands_anon_WM/MapServer and the popups for the map service work in ArcMap and a Flex map I have. Popups on other map services in the same server directory also work fine (e.g. http://maps.tnc.org/ecadpubprodanon/rest/services/portfolio_anon_WM/MapServer). This is one of my organization's three major data layers so it's a big inconvenience.

Any ideas what could be going on?

Jon

Mike Minami · Accepted Answer

There seems to be a problem with the way this service is configured. The service is configured with a time parameter:Time Info:  Start Time Field: PROTDATE End Time Field: N/A Track ID Field: N/A Time Extent: [1966/10/10 05:00:00 UTC, 2011/12/28 05:00:00 UTC] Time Zone: Eastern Standard Time    Respects Daylight Saving: False Time Interval: 1 (esriTimeUnitsYears) Export Options:  Use Time: True Time Data Cumulative: True Time Offset: 0

The start time value references a field called PROTDATE, however, a query against this field shows that most record values are NULL.

Query PROTDATE

When we query the service to display a popup, we include the time interval. Since the values are null, the query will return no features.

You need to either remove the time settings from the service or populate the time field appropriately.

Thanks,

Mike