Survey123 - Data Matrix Barcode Scanning Issues

JD1016

Hello,

I've had some great success employing Survey123 in the field thanks to previous posting assistance from ESRI staff member Phil Wilson.  If you are reading/watching...many thanks Phil.

I am currently having one issue that I cannot seem to clear the hurdle.

I am using a Samsung Galaxy S8 phone for barcode scanning.

Our electric meters contain two barcode types; the typical "UPC type" and a Data Matrix version.

Unfortunately, I am unable to scan the Data Matrix.  When I center on the barcode using my camera nothing happens.

Can anyone please advise on the appropriate steps for solving this issue?

Thank you in advance.

Jeff

CPoynter

Hi Jeff,

Is your survey configured to scan both types of barcodes?

See this article for instruction.

If scanning fails, the first thing to check is if Survey123 is configured to scan the type of barcode you are targeting.  Use the menu button in the top-right corner to configure the scanner.   You can configure the barcode scanner to scan any of the supported types if you like.

 

Regards,

Craig