ArcGIS does not display Image server layer

Question

I am using ArcGIS 10.1 with service pack 1, and we have Image server 9.3.1, which includes 2 image services.

Before, when I added an image service to Arcmap  the image layer displayed without any problem, but since the last week when I add an image from the image server the Arcmap does not display the layer and the image layer name does not appear in the table of content.

nabaz-gharib · Answer

I used arcgis 10.1, which does not display the image server layer, before I did not have any problem, but after a awhile the issues appeared.

I agree with you, I think one of the windows update has caused the issue. I will try to restore or check update history to check for the cause.

PaulDavidson1 · Answer

What version is the desktop that is not displaying the imagery?

Typically, Server likes to work (sometimes only will work) with like versions.

With Server 10.1, Image server is now an extension, not a separate package like it was in 9.3

Take a look at this link...

ArcGIS Desktop

But two things:

1. not sure where this will leave your users still on 9.3.1 desktop (time to upgrade?)

2. You mentioned this has worked in ArcMap, so what has changed on your desktop that would make this no longer work?  Did you upgrade ArcMap, install anything else, etc....

If you have a Windows restore point from back when it worked, you could try going to that?

Best of luck.

nabaz-gharib · Answer

Dear Paul,

thanks for your replay.

I did restart the server and my pcs several times.

I don think there is a problem with the server, because we have Arcgis 9.3 installed on the other PCs that displays Image server layer without any problem.

I think reinstalling the image server is useless.

Thanks