Anyone else have a java error installing CityEngine 2016?

Question

Here is a snippet of the error that is written to the desktop: I've tried updating java and many combinations of uninstall reinstall to no avail. Any help would be greatly appreciated!

#

# A fatal error has been detected by the Java Runtime Environment:

#

#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000693095ab, pid=5760, tid=4892

#

# JRE version: Java(TM) SE Runtime Environment (7.0_80-b15) (build 1.7.0_80-b15)

# Java VM: Java HotSpot(TM) 64-Bit Server VM (24.80-b11 mixed mode windows-amd64 compressed oops)

# Problematic frame:

# C  0x00000000693095ab

#

# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows

#

# If you would like to submit a bug report, please visit:

#   http://bugreport.java.com/bugreport/crash.jsp

# The crash happened outside the Java Virtual Machine in native code.

# See problematic frame for where to report the bug.

#

ThomasBrown2 · Answer

I currently have CityEngine 2015.1 installed and working on my computer. I

also have ArcGIS Pro and ArcMap 10.3 installed and working. I want to use

the new functions of CityEngine 2016 to make my products useful for various

geographic areas. CityEngine 2016 installs, accepts the license

provisioning file and attempts to open, the license file is accepted and

when the program tries to boot-up the error is written to the desktop.

hs_err_pid5756.log.zip

image001.png

ThomasFuchs · Answer

Hello Thomas,

Thank you for the error report. I am unaware of the issue.

Can you please provide more detail?

Have you been able to install other versions of CityEngine or other Esri products?

Thanks for the help.