ArcReader 10.4.1 disables right-click context menus in other running programs

Question

An ArcReader 10.4.1 installation on one of our Win 10 workstations disables the Windows right-click function for all other programs when ArcReader is active, and it must be shut down in order to retrieve the right-click functionality. Any ideas would be greatly, and I mean GREATLY, appreciated.

Thank you!

rachelg_esri · Answer

Hello Dan,

I did a quick search in our Support Services resources and I see only one prior case in which someone has ran into this issue when trying to right-click in Microsoft Office while ArcReader was running. The case was closed at the time as it was only reproducible on two specific machines and we couldn't reproduce the issue in-house. The last thought on the case was that it may have something to do with the graphics cards on the device.

I'd recommend giving us a call in Support Services so that we can do some troubleshooting for you! Be sure to include your system specs, including your graphics card, so we can hit the ground running when we receive your contact. We can be reached at 888-377-4575.

We look forward to assisting you!

Best regards,

Rachel

Esri Support Services.