I've got a problem, i turned my user name in windows

Question

I've got a problem, i turned my user name in windows, before I've change my offline mode in ArcGis Pro and now I cannot log into program. I only see "the account cannot be used to authorize Arcgis pro as it has already been configured to used in offline mode on some other device". 
 What should I do?

EwelinaKanczurska · Answer

Well, I called to ESRI. They solved my problem very fast. I wrote everything what I have done with my windows account name and filled in the form that I got from esri and send .log file. All back to normal, I can still enjoy the program

DanPatterson_Retired · Answer

You are best to call Esri support in your area. if you don't have an administrator in your organization that can check things.  (I presume then that you don't belong to one)

EwelinaKanczurska · Answer

Thank you Dan for response

I'm on the same machine that I was authorized for offline use, but I can't open program and change licence option, because when I'm logging into Argis, program think my computer is another device... The problem appeared when I changed the windows username in command prompt, until that time everything worked nicely. I changed the name to the previous one, but it does't work
I forgot that I had the offline work enabled... and now I don't know what to do with that. 
Is there any solution by the esri website?

Best regards,
Ewelina