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Internet Explorer 11 and ArcGIS Online Content/Account Access

MaryEllen_Perko

Hi. Currently our users are not able to get to their "Content" or "Groups" after logging into ArcGIS Online using Internet Explorer 11. Chrome is fine. No one reported problems on Friday so it seems like something happened over the weekend. Is anyone else experiencing this problem? Or, more importantly, can anyone provide information on how we can fix it?

Thanks.

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Accepted answers

StephanieWendel

Hey Everyone!

The team was able to identify an issue and will be patching tonight. Feel free to contact support for more details.

All comments

JeffGarcia2

Also experiencing same issue this morning using IE 11 version 11.0.48 (KB4047206)

cnnlly

Hi Mary and Jeff Garcia‌,

Can you share some screenshots of what users are seeing?

Are they logged in with the correct accounts and not using public Esri accounts?

Was there an update made to your organisation's IE 11 or Firewall over the weekend?

Carmel

cnnlly

Same issue: https://community.esri.com/thread/206829-error-viewing-my-agol-content-and-groups

MikeVolz

I'm seeing the same thing as well as another member of my org. My Contents loads fine in Chrome, but the Loading icon does not go away in IE11 when I go to My Content.

BillSpiking__GISP

Same here. We've tested multiple organizational accounts and computers on and off our network. IE version 11.0.9600.18816.

SRC_BOCCGIS_Department

We have the same issue.

BryanMc

Same issues here. We can login if viewing the map, but if login from home screen or already logged in and try to browse content section, just get a perpetual loading bar. Everything works fine in both Chrome and Firefox. Screenshot attached, although you can guess how boring it is loading icon

MichaelKlein

Same issue here. Edge and Chrome work, not IE11

KellyGerrow

Hi,

Thank you for reporting this issue. This has also been reported through technical support and our teams are looking into the issue. Feel free to contact technical support, and this question will be updated when we have more information. SWendel-esristaff‌

-Kelly

StephanieWendel

Hey Everyone!

The team was able to identify an issue and will be patching tonight. Feel free to contact support for more details.

JohnPlunkett

Hi there

I can report that I have a bug number for this issue

BUG ID: BUG-000110271
Synopsis: For some ArcGIS Online usernames, the group and content pages do not load when using IE. In the console, error "Object doesn't support property or method 'includes'" is given.
Status: In Product Plan

Esri said that patching should occur overnight

Thanks

John P

JayantaPoddar

I can confirm that My Groups and My Content tabs of ArcGIS Online are now loading properly in I.E.11.

KellyGerrow

Thanks jayanta.poddar‌,

This was fixed last night.

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