Scene service is missing root node

Question

i am trying to create a web layer from a multipatch layer (right click in ArcPro > Sharing > Share as Web Layer) into portal.  it successfully does it, but when i try to add the hosted scene layer into the scene viewer and get the following error message "scene layer is missing root node".  any idea what that means and how to get around it?

EmelieUlin · Answer

Hi @AndrewWhitman1

We have issues and we also get the CouchDB error, do you know what we can do to fix this issue?

- Emelie

RandyMcGregor_Home · Answer

I am getting this error with z-enabled point features, but not with extruded polygons in the 3D Layers group.

Is that useful information?

Thanks,

Randy McGregor

AndrewWhitman1 · Answer

HI Anna McGarrigle‌

Are you still encountering this error? I think I can help here.

If we check the Portal for ArcGIS logs, do we see a specific error? Does the error mention CouchDB?

Just let me know, maybe we can find a way around whatever road blocks you are hitting.

-Andrew