nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Error 503 on attachment query

GeoprocessamentoCarusoJR

Hello, I'm getting an error "503 : An error occurred" seemingly random when trying to query attachments from a query.

The feature is the following, but its not public : https://services3.arcgis.com/KjwM1xptHuBxMVga/ArcGIS/rest/services/Área_de_Anotação_de_Desvios/FeatureServer/0

I couldn't find a pattern on when it happens, but if you for example go to a specific feature's attachment info (...FeatureServer/0/1/attachments) and keep refreshing the browser it should eventually happen.

And more for sure way it to query the attachment info for each feature via Javascript, that's how I reached this issue, but even then it sometimes work.

That's all I have, there's no extra message being returned.

Edit: I've just noticed this doesn't just happen with attachment queries, it also happens with feature queries

Find more posts tagged with

Accepted answers

All comments

GeoprocessamentoCarusoJR

Upon further inspection, the error is coming from Amazon CloudFront, more specifically this error : HTTP 503 Status Code (Service Unavailable) - Amazon CloudFront

So it means ESRI's server hit a limit, this has been happening with many of our layers and it's quite problematic.

GeoprocessamentoCarusoJR

I was trying to avoid that as here in Brazil its a third party company that does the ESRI support, but I'll start the support hopefully it will be fast.

GeoprocessamentoCarusoJR

Just tried that, duplicated the layer and republished it as public, same error.

Anonymous User

Even if you don't have access to Support you can still report a potential service disruption on our Support site:

https://support.esri.com/en/contact-tech-support

GeoprocessamentoCarusoJR

The error seems to be happening with other services, we've gotten feedback in our company today that some applications failed to load, although a refresh usually fixed it.

Where we're from we don't have access to Esri Support

KhaledHassen

Is this happening also when the service is also public? private services are not using the CDN cache and we wonder if it is a availability issue.

XanderBakker

Just checked ArcGIS Online Health Dashboard and ArcGIS Online seems te be working fine. Does this only happen on that service or can you reproduce this with other services? How big is the information (how many features and how many attachments)? Did you reach out to Esri Support?

Join the Conversation

Signed in members can post, follow updates, and more. New here? Register a free account.

Quick Links

Community Help
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.