Base Map error

Question

Original User: diegollamas

Hi

I'm trying to load a base mape from a service, this service has cache. Every time I select that base mape, ocurre an error " There was an error conecting to http://TRAINING19/arcgis/services/Maps/Base_Isla_Cache/MapServer. Please check the URL, make sure the service is running, and try again." The thing is that if I add the individuals layers that are in the base map (service) there is no error, so that means that I have connection with the service. is it because the cache of the service is in PNG8? silverlight viewer neads a specific format for the cache?

and this service is used in ArcGIS Mobile as basemap and it works propertly

Thanks

[ATTACH=CONFIG]12060[/ATTACH] cache of the service in PNG8

[ATTACH=CONFIG]12061[/ATTACH] error when I try to load the service as base map. All the layers in the red rectangle were added from the same service

[ATTACH=CONFIG]12063[/ATTACH] The service is running, I try to restart it but did not correct the error

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DiegoLlamasOlivares · Answer

Hi Diego,
Can please try viewing your Basemap Map Service in the JS Viewer on the REST Service Directory page of the service?

Thanks Alagiri, it works with the Rest Service Directory..

Anonymous User · Answer

Original User: alagiri_esri

Hi Diego,
Can please try viewing your Basemap Map Service in the JS Viewer on the REST Service Directory page of the service?

Also, downloading and running a HTTP debugging tool such as Fiddler on your client OS would help identify any underlying HTTP problems between the Silverlight Viewer and Server hosting the tiles for the map.

Thanks,
Alagiri
Esri Product Engineer

DiegoLlamasOlivares · Answer

Hi Diego Llamas,

If you use the fully qualified domain name for your server, does it work ?

E.g. http://TRAINING19.mydomain.com/arcgis/services/Ma...ache/MapServer.

No, it didn't work. I check other services that are already working as basemap with cache, the service has the address "http://www.TRAINING17.com/arcgis/services/Maps/San_Juan/MapServer" and the other one was "http://gmtmobil16.com/arcgis/services/Maps/Caguas/MapServer" so, one url basemap had the www. .com and the other just the .com, so I first used the www. .com and then just the .com but the result was the same.
[ATTACH=CONFIG]12092[/ATTACH]

in the service properties of the basemap's service does not has the .com in the url
[ATTACH=CONFIG]12093[/ATTACH]

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