nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Download grayed out

MKF62

I have setup my feature services to be editable, enabled sync, enabled editor tracking, enabled archiving, enabled globalIDs. I am using an ESRI basemap. My web map has "Offline" toggled on. I use my web adaptor to add services to the web map so the services appear in the web map on Collector. I can't figure out why my "Download" button is grayed out when trying to choose a work area. Note, I am talking about the download button after clicking the cloud icon. I can see the features and basemap, it just won't let me download it to my device.

Find more posts tagged with

Accepted answers

MKF62

You have to set the Map Detail first. Once I switch the Map Detail view, the download button turns white and I can download it. I can also switch back to Work Area after clicking Map Detail and the download button will remain available.

All comments

GideonDalrymple

Found the problem. I could not download the basemap because I was not signed in with ArcGIS online account. I was running portal.

GideonDalrymple

Hi all,

I have encountered this problem however I believe its a more technical issue. I had no issues downloading maps before. The "Download" buttons stays grayed out no matter what I do.

Does anyone have any insight?

Thanks in advance!

MKF62

Join the Conversation

Signed in members can post, follow updates, and more. New here? Register a free account.

Quick Links

Community Help
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.