QuickCapture mobile will not upload data

Question

QuickCapture will not upload my data from my mobile.  I have a Samsung S8 phone.  The data events are being collected and the "cloud" ticker is incrementing, but the "cloud" will not initiate an upload of the data when I click on it or touch it.  How do I get my data points if it won't upload?

JamesMcLeod · Answer

Thanks for the additional information.  It is plausible that I have encountered both #60 and #79.  I can develop a work around for that now that I have better info on the cause.  Thanks for the follow-up.  We will continue to use the app because it has saved us a lot of time and data accuracy issues and I look forward to an updated app by the summer.

Jeff

JHasthorpe · Answer

Hi James

I have done some further testing and found another bug which may be causing your issues. Essentially is the device is offline for a period of time, the user will be signed out: User will be signed out after being offline for a time · Issue #79 · Esri/QuickCapture · GitHub

This seems to reflect what you are seeing.

JHasthorpe · Answer

Hi James

Just to respond to your comments:

- The ArcGIS directory is not removed when the app is uninstalled in Android, so there is no risk of data loss.

- It looks like you are being affected by the following bug: Check device is online while uploading features · Issue #60 · Esri/QuickCapture · GitHub

Although the application checks for network connectivity before starting the uploading of features - if the device goes offline (and then back online) midway through the upload, the app will hang. To get things working again the app must be closed and re-opened.

Is it possible that you are losing connection at any point during the day/during upload? If this is the case, an option would be to disable auto upload and then manually upload features when the user has a good connection.

- I don't think sign out is an issue here, as you are able to sign back in on relaunching the app. But I will look into this further.

Also, note that this app is an Esri labs app. We are currently working on a new version of the application, due to be released at the UC.

Thanks

John