CityEngine 2010 License Tranfer

Question

Hi,

I previously purchased CityEngine Vue 2010 via Cornucopia3D and have recently started an intensive urban design course as part of my studies - when I launch the welcome wizard it is not accepting my license code and need this urgently, thanks in advance.

Please advise and I can supply my serial number (OSX 64bit)

Matt

MatthiasBuehler1 · Answer

Hi !

I'm the Esri contact Christie mentioned.

Sorry I've been away in holiday, thus you did not get a reaction.

Let me know if I can help !

m.

TJMessina · Answer

Hawker, I just had an email exchange with Christie at Cornucopia support and she asked me to communicate to anyone who purchased CE through Cornucopia to email her at support@cornucopia3d.com.  Put "Vue CityEngine" in the email subject and she'll get the emails to a contact at ESRI.

TJMessina · Answer

I dealt with this problem for while. I eventually had to go through a screen-sharing process with two ESRI employees before I could use the software. Also OSX--maybe that has something to do with the issue.

Nah, it worked just fine before the take-over.  The problem is that there isn't a Procedural website to validate the serials anymore ... very short-sighted on Procedural and esri's parts.  And completely unacceptable for us, the folks who paid good money for a piece of software that now doesn't work.