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Missing save button in webmap

LukasWingert

I have a webmap in arcgis online that shows data without any errors but there are some layers missing in the layer overview (content) and the save button is missing too. I use this webmap in my webapp and there are all layers visible and working.

Any idea how to fix this?

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RobertScheitlin__GISP

Lukas,

Please provide a screenshot.

LukasWingert

esri save button & layer missing

RobertScheitlin__GISP

Lukas,

What is your role in AGOL? Administrator, Publisher, User, Viewer?

LukasWingert

User, but i never had any problems with working on webmaps ...

rachelg_esri

Hello Lukas,

Usually the Save button doesn't appear when the browser isn't recognizing that you're signed in. I see your name in the top right so I'm assuming this isn't the case.

Do you see this issue in:

Other browsers on the same machine?
In an incognito/private browsing window (in the same browser provider and others)?
On other networks?
On other machines in the same network?

This would help narrow down where the issue is occurring.

Thanks!

Best regards,

Rachel

Esri Support Services

LukasWingert

Hello Rachel,

Other browsers on the same machine? -> tested with IE, firefox, Chrome
In an incognito/private browsing window (in the same browser provider and others)? -> yes
On other networks? -> yes
On other machines in the same network? -> yes

Only this webmap causes the issue. When i try to edit another webmap the save button is visible (see screenshot below)

esri webmap missing save button

rachelg_esri

Hello Lukas,

It sounds like you may be hitting a webmap-specific corruption issue. We may be able to see additional errors through Fiddler, but ultimately I think the best solution here may be to create a new web map and get rid of the old one. But we can take another look at it for you in Support Services. Can you give us a call to create a case?

888-377-4575.

We look forward to hearing from you!

Best regards,

Rachel

Esri Support Services

KellyGerrow

Hi Lukas,

Is this your web map or is it owned by someone else?

There is a setting that owners can set on web maps which prevents copies from being saved. If you own the map, then Tech Support will be the best place to start.

LukasWingert

Hi Kelly,

i am the owner of the webmap, so there can't be any permission issue (should be).

Funny side note: creating a new webmap with the exact same layers, works like a charm.

Any ideas?

KellyGerrow

Are you able to share the web map?

I would be want to compare the text of the web map that doesn't have the option to save and the one that does. You can get the webmap json by adding the web map ID into this url: https://www.arcgis.com/sharing/rest/content/items/<webmapID>/data?f=pjson

AZ911GIS

Did anyone else find a solution or the reason for this error?

I have a user that experience the same issue currently on their AGOL Web Map.

LukasWingert

I had to make a new Webmap. There was no workaround for me

Anonymous User

Hi Lukas,

I have seen some users run into this issue. In most cases, it's due to a layer being referenced that is no longer there.

I would take a look at developer tool (F12 on keyboard or Crl+Shft+i). Then have the tool running while opening up the map, this should point to what layer is causing the save button to disappear.

Let me know if you have any questions

Luba

AZ911GIS

Luba,

What specific indicator do you look for that shows that a layer is causing a save error when I am observing the Network Traffic within Chrome?

Thanks,

Eric Shreve

Anonymous User

There should be some errors coming up in dev tools. Do you have your map publicly accessible? Can I take a look at it?

Thanks,

Luba

AZ911GIS

Luba Hristova‌ here it is: https://azdema.maps.arcgis.com/home/webmap/viewer.html?webmap=63ffdbed9e3548cfa77ff135940a1521

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