nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

can't download

FedericoSchtre

Yesterday I purchased the license for personal use. It's been 24 hours and I can't download the software. For what I've read, I need permission from an organization, but I don't have any, nor have I received any email with an organization created by Esri for me.
What can I do??? I need to use the software ASAP! I tried to contact support but I am not getting any reply.

When I go to https://my.esri.com/#/downloads I get the following message:

Find more posts tagged with

Support

Accepted answers

JoshuaBeaton

Hi Frederico,

Thank you for reporting this. An issue was found with data flowing correctly to My Esri due to an outage over the weekend. This item should be corrected so please try to access the downloads and let me know if you are still experiencing the problem.

Apologies for the inconvenience,

Josh

My Esri Product Owner

All comments

SofiaN

Hello, the same is happening to me exactly, I would like to know if I will be able to use the license I have purchased (student) or due to the fact I don´t have an organization or administrator, this won´t be possible.

Thank you

FedericoSchtre

Josh, I just checked and as you said, now I can see the download links. I was surprised of how non-intuitive it was, but I'm glad it was just a specific issue. Thanks for your reply.

JoshuaBeaton

Hi Frederico,

Apologies for the inconvenience,

Josh

My Esri Product Owner

Join the Conversation

Signed in members can post, follow updates, and more. New here? Register a free account.

Quick Links

Community Help
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.