2011 + old License server

Question

Could we have some guidance notes on upgrading the License server to support the 2011 version please?

Installed the new software only to find the server stopped authorising when starting the software. Have received some codes from the ESRI reseller, but no-one seems to know how the new codes and old FlexNET server work together. Can't get much help from the local reseller - they are used to a different ESRI license system it seems.

Help!

timrobinson · Answer

Hi - finally recieved or identified the licence files here. Thanks!

...or so we thought.

Having lots of trouble obtaining a 2012 licence update from ESRI via the local reseller. Not very impressed with ESRI (as opposed to Procedural!) at this point, someone needs to get this together. I understand the process of merging organisations is complex... but this is starting to feel like big business not caring about it's customers.

Can anyone reading this at ESRI change some things here please?

timrobinson · Answer

Hi - finally recieved or identified the licence files here. Thanks!

Correction - we seem still to be lacking the install files, and local ESRI support are struggling to support this. Is local support the only means of obtaining the files? Could this be arranged as a user-available item on a login webpage?

Looking forward to 2011.... eventually!

timrobinson · Answer

Hi - finally recieved or identified the licence files here. Thanks!