Crashing when changing map data frame within a layout

Question

Since I've updated to most recent version of pro I've been experiencing issues when copying a layout view to use with a different map frame.

If I copy the layout view, open it up, click to change the map frame to a different map frame it freezes. I can see on my layout that the scale changes every time, e.g. from 1:1250 to 1:72,000,000.  Then after waiting for a long time while it's unresponsive,I end up ending the arcpro session in task manager.

Anyone know a solution of experiencing the same?

HallvardSkrede · Answer

I had to do the same as SunniBoulton: Remove all references to the mainmap (scales, legend, north arrow, "linked overview map", etc.).

Then I only had one layer visible when I turned on the map in the map frame (the layer have few inputs in the attribute table). The map zoomed automatically to 1:70 000 000, but it was not problematic, and everything worked as it should.

However, if I was to turn on the legend it would freeze similar as before, even when I had the setting that new layers should not be added.

I had to specifically drag one layer into the legend, and then it started working just as it is supposed to...

SunniBoulton · Answer

Yes - I had this issue too.  My Layout refused to draw, just circled; and it WAS caused by the basemap being referenced by the map frame Map. As soon as I removed it from the Map frame reference map, the layout drew.  However it drew to the extent of my layers, so I corrected it to a custom extent and hey presto, all good.

TomBole · Answer

Hi Suzanne,

I'm sorry you are running into this serious issue.  I have not run into this issue and really need steps to reproduce in order to investigate further. Can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Thanks,

Tom