ArcGIS Collector 18.1.0 Stored Credentials for ArcGIS Online Feature Layer not Recognized

Question

We have an ArcGIS Online  web map used in Collector which has stored credentials in a feature layer hosted on ArcGIS Online. The new versions of Collector (18.1.0) does not recognize the store credentials and asks for the credentials for each layer in the Feature Layer when downloading the map for offline use. Is this expected behavior in the new version of Collector or a bug? The "Classic" version of Collector does not do this. It simply downloads each layer without asking for credentials.

KevinBurke · Answer

Hi John,

Thank you that information.

Please let me know if this happens again.

-Kevin

JohnBrodnicki · Answer

The prompt appeared after clicking "Download Area".

-John

KevinBurke · Answer

Hi John,

Thank you for the feedback. That is strange that you're no longer getting prompted....let me know if this issue happens again and we can proceed from there.

Out of curiosity though, at what point during the download were you getting prompted? i.e. in the screen where you picked the extent and level of detail or only after you had clicked 'Download Area'?

To answer your question, yes that does sound similar to my testing scenarios. I used an instance of ArcGIS Server > secured with token authentication > I then added this service as an item into My Content in AGOL and stored those credentials. Again, the problem we were seeing originally happen during sync, you would get prompted to enter in credentials.

Thank you for the feedback. Let me know if that happens again.

-Kevin