Error with Find route (using arcgis online services)

Question

I'm am trying to test the use for the StreetMap extension for an upcoming project. I am trying to make a simple route between to stops. When i click find route i get an error window saying that an internal error occurred in the web service. Im using the North American Route Finder Tele Atlas. Is the serivce currently down? Has anyone come across this same problem?

Thanks,
Tyler

SusanJones · Answer

I been struggling with this the last few days uin ArcGIS Server/Desktop 10.0 service pack 4.
Coiuld be that the find route is only a function for arcgisonline and uses it's tokens.

Have you tried putting the functionality into a GP Tool?

Susan

AlexeyTereshenkov · Answer

Tyler,

Note that I use ArcGIS 10. In ArcMap, when you click the Find Route button you get the Find Route dialog box. Go to the Options tab and then click Browse for the Routing Service to choose what service you want to use. As you can read in the instructions provided here, http://www.arcgis.com/home/item.html?id=4078fece745140d7af17bf74b5f300fd, in the Choose Routing Service window, click the Servers button on the left panel. Then choose http://tasks.arcgisonline.com/arcgis/services, and then select the NetworkAnalysis folder and add the ESRI_Route_NA service (since you want to use North American one).

This service is actually based on the Navteq data, as you can read here: http://tasks.arcgisonline.com/ArcGIS/rest/services/NetworkAnalysis/ESRI_Route_NA/NAServer. Just so you know.

You can try to connect to other routing services Esri has: for instance, http://sampleserver3.arcgisonline.com/ArcGIS/services/. Then choose Network and then USA service. This will make us sure you indeed have the connection issues and cannot reach any ArcGIS Online routing service.

Good luck with the Tech Support, hope the problem will be solved soon.

TylerBoyle · Answer

Alexey,

As you suggested I tried routing between two points in San Francisco and still go the same error. Starting to think there's a connection issue. I also don't have any other routing services available in the drop down besides the European tele atlas service. Is the North American Routing Service (ArcGIS Online) you tried the same as what I provided a link to in previous reply? At this point I'm going to put a ticket in with ESRI for further support on this issue. Thanks for all your help.

Tyler