AttributeError: 'module' object has no attribute 'utils'

KyleDixon

We're getting this error periodically. Out of hundreds of successful requests it'll happen about twice.

[INDENT] {"error":{"code":400,"message":"Unable to complete operation.","details":["Error executing tool.:
Traceback (most recent call last):
File \"D:\\arcgisserver\\directories\\arcgissystem\\arcgisinput\\EDDM\\getRouteStats.GPServer\\extracted\\v101\\eddm\\getRouteStats.py\", line 3, in \u003cmodule\u003e
import sys, os, arcpy
File \"d:\\arcgis\\server\\arcpy\\arcpy\\__init__.py\", line 33, in \u003cmodule\u003e
import arcpy.utils as utils
AttributeError: 'module' object has no attribute 'utils'
Failed to execute (getRouteStats).\nFailed to execute (getRouteStats)."]}}
[/INDENT]

It's thrown on a line written by arcgis: import sys, os, arcpy

KyleDixon

The problem is in the ArcGIS rewritten code, I am checking for none variables, but the rewritten code removes it. I'm not referencing the utils package in my code.
The error occurs on this line:

# Esri start of added imports
import sys, os, arcpy
# Esri end of added imports

# Esri start of added variables
g_ESRI_variable_1 = u'"ZIP_CRID" in ('
g_ESRI_variable_2 = u'USPS_CRID_T'
g_ESRI_variable_3 = u'\\\\localhost\\arc10data\\EDDM\\logs\\getRouteStats.log'
# Esri end of added variables

import arcpy, re

I removed the arcpy import and loaded only the modules I needed, our ESRI technical adviser said it loads all modules by default, that's why it takes so long to start a service.
Interestingly, when I launch the new service, there are no esri added imports or variables, only the original code.

import re
from arcpy import GetParameterAsText as GetParameterAsText
from arcpy import TableSelect_analysis as TableSelect_analysis
from arcpy import SetParameterAsText as SetParameterAsText
from arcpy import AddError as AddError