layout 3d scene freeze

Question

When adding a 3D scene to a layout, the aprx layout freezes.  I can move the dataframe around on the layout but none of the menu options work. Last night, I waited through dinner and it never resolved.  Pro  allows me to click on other dataframes like I have control but I get an endless sand timer.

Anyone else have this experience!   It looks like Pro is using the computer GPU.  Perhaps the GPU isn't sufficient?  I have a NVIDIA GeForce GTX 760.

Anonymous User · Answer

Hi.  Thanks for your comment.  I upgraded to Pro 2.6 and the problem was fixed.

TomBole · Answer

Hi Brian,

I'm not aware of an issue like this.  Can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Thanks,

Tom