Issue with publishing a Feature Service

Thanks for reporting this. We are aware of this issue and it seems to be related to newly started subscriptions. Did you just sign up for your trial? We are working to resolve this and push the fix out.

Thanks,

Mike

MatthesRieke

Hi Mike,

thanks for your quick response. Yes indeed, I signed up for the trial this tuesday.

Kind regards,
Matthes

Hi everybody
I have exactly the same issue. I cannot publish a feature service from ArcMap 10.1. I see a service definition but when I try to publish it I get that message.....

Alberto

MatthesRieke

for me this works now. Maybe the fix is user-dependent?

I think so. I'll e-mail ESRI support.

Thanks

Alberto

Hi,
how long it takes before the publication of entity service is functional once you create a tria account?

You should be able to publish services right away once you've activated the subscription.

Thanks,

Mike

Thanks for replying Mike,
but till now, it didn't seems to work for me and I get the following message "Invalid tenant Id Invalid tenant login" every time when I try to publish a feature service.

I just created my trial account ArcGIS Online and I can upload shape files in my content but I can't create feature services

When did you create your trial subscription?

Thanks,

Mike

Hi Mike,
I created my trial account yesterday and still now I can't publish the feature service.

Mike,
I have the same problem (see above).

I'm about to open a ticket with support.

Alberto

This is an isolated problem with some organization accounts. Please call tech support and give them your subscription ID and we will fix the problem. Or alternatively, post your subscription ID here.

Sorry for the inconvenience,

Mike

Hi,
ID : 3605498555

I got the same message error :"Invalid tenant Id Invalid tenant login". And I don't want to publish sevice feature from ArcMAP but by uploading zip files.
I have a trial organisation account.

Thanks.

irishadar

hi 🙂

I'm having the same problem , I've created the subscription on the 16 of July, and i cant make any analysis .

a prompt fix we be much appreciated.
my Subscription ID: 8973724458
do you need my customer ID as well ?

thank's

Iris Hadar
Gis administrator
Israel Antiquities Authority

Mike,
my subscription ID is: 3623150623

I e-mailed ESRI Belux support but I did not get an answer.

Thanks

Alberto

For those that posted their ID, you should be able to publish now.

Thanks,

Mike

irishadar

Mike hi,

now i can upload and publish but I don't have the analyze option at all .
can you help us with that ?

iris hadar

Iris,

So you don't see the "Perform Analysis" option on the context menu of the layer in the map viewer? Did you publish the layer as features? You can't do analysis on Tiled layers, as there are no features to analyze.

Thanks,

Mike

BelindaOliver1

I am also having this problem. I activated my subscription last week.

Id - 1711721102

Belinda,

You are seeing this error message? "Invalid tenant Id Invalid tenant login"

thanks,

Mike

irishadar

Mike hi ,
yes it is a feature layer and just before you fixed the "Invalid tenant Id Invalid tenant login" error I also had the "Perform Analysis" tab .

iris

DonaldLund

This is an isolated problem with some organization accounts. Please call tech support and give them your subscription ID and we will fix the problem. Or alternatively, post your subscription ID here.

Sorry for the inconvenience,

Mike

Mike,

I have the same issue. Our customer number is 160435. I tried chatting with technical support yesterday but they said my name was not on the list so they couldn't help me. Please help me. This is so confusing. All I want to do is publish a feature service from ArcMap. The option looks like it's available, but the connection doesn't seem to be set up. As I step through the wiziard it asks me for a server URL. I don't know what thay would be. I'm trying to publish ot my ArcGIS Online account. I can push packages, but not feature services.

Thanks.

Don
Eastern Michighan University

From your description, it sounds like you might not be signing in to ArcGIS Online correctly.
First, what version of desktop are you running? You need ArcGIS for Desktop 10.1 or greater.
From the File menu of ArcMap, there's an option to sign in to ArcGIS Online. This is where you sign in.
Once signed in, from the File menu, choose Share as. Step through the wizard and publish to "My hosted services"

http://resources.arcgis.com/en/help/tutorials/01z30000001s000000.htm

Hopefully this solves your problem.

Thanks,

Mike

NancyMarth

I think I'm posting to the correct forum thread...

We have an ArcGIS Online organizational account, have had it about a year now, can't publish feature services to account in the last few months. I didn't think anything of it then because other work became more important but now am still having the same issue and need my feature services to publish there.

--can publish tile services ok
--server side post-processing fails
--my error window says "Packaging succeeded, publishing failed"
--there are no <null> values in my feature data, no dashes in my file name, no Samba running on my Windows 7
--using ArcGIS 10.1 SP 1.
--nothing I know of has changed in the Windows environment since the last time I was able to publish with no problem and I am publishing these the same way: sign in thru ArcMap, choose Share As Service, same parameters in Service Editor window.
--let me know if you'd like my customer number, thanks. Would like to get this working TODAY! lol.

Nancy,

You do have enough credits and your subscription hasn't expired, right? You can check the status on the My Organization page.
You are only publishing a hosted feature service from desktop and have disabled the map service option?
How much data are you trying to publish? Does it fail with a small dataset too?

Instead of publishing directly from desktop, you might try the option to "Save a service definition file" instead of "Publish a service". You do the same steps, but instead end up with a Service Definition (SD) file on disk. You can then go to ArcGIS.com and do an Add Item from My Content and browse for this file. Make not of how big the SD file is on disk. You will run into file upload limitations of a browser. If the file size is less than 256mb you're probably ok.

Unfortunately, with this kind of issue, it may be better to contact Esri Technical support. It's very difficult to debug through the forums.

Thanks,

Mike

NicholasFerri1

same error on tenant id

subscription id: ID: 5045151389

please fix. thanks.

Anonymous User

@GISNick please try to publish now.

Thank you,
Andrew

BogumilSzady

The same problem..:(
ID: 3381904939

Thanks for help.
Bogumil

DavidGuthmueller

I'm getting the same error message on ESRI Maps for Office.

ID: 3706343585

Thanks,
David

ChingWang

I am also having issues publishing with the error "Invalid tenant Id Invalid tenant login" on a newly started subscription

EDIT: Thanks Mike for solving the issues for us.

Guillermo_JoséCiampagna

Mike,

My ID si: 8554167900

I have the same problem: "Invalid tenant Id. Unable to find tenant in database. Invalid tenant login."

Thanks,