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Duplicate records from Quick Capture

AdministrátorJihlava

Hello, we're still having troubles with quick capture. It sometimes sends duplicate values within 2-3 seconds. It just captures one incident twice, with completely same values, but created_date differs by 2-3 sec (user sends it from device just once). Does anyone know what can it be caused by? Thanks for your help. Jane

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ArcGIS QuickCapture Mobile App

Accepted answers

JHasthorpe

Hi Kathy - The hotfix has been released in the stores now.

All comments

JoabelBarbieri

I found a way to solve this issue. Using the Delete Identical (Data Management) tool in a Python script that will run every hour and clean the hosted feature of duplicates is working for us.

PS: Make sure you pick SHAPE field to check for overlapping duplicate points.

Nevertheless, it's a bug in the quickcapture app or its data transmission process from offline /online to a hosted feature layer

TonyDaSilva1

Hello, I belive we are experiencing the same issue. We have two points in the exact same location, same inputs but one is missing a photo.

JoabelBarbieri

Finding the same problem here. Manual count 667 trees, QuickCapture showed 813 points !!! What's going on? My team is giving up on QC for lack of accuracy.

Also working offline, syncing at the end of the day via wi-fi. Using Samsung Galaxy Tab Active3 Enterprise Edition. Team reports that it appears to happen after it syncs. Before the count is good, after syncing, more points show up in the hosted feature layer than manually counted. And that's happening every time consistently.

KevinWeston

I am having this exact same issue with quick capture. The points with pictures are sending two points for each entry. One of the points contains the attachment and the other point contains all the data without a picture.

JHasthorpe

We have a fix for this available on EAC: Welcome to our Customer Validation site.

Please test out build 1.6.91. We plan to release a 1.6 hotfix for this in the coming weeks.

JHasthorpe

Thanks for the info, can you drop me an email on jhasthorpe@esri.com. I'd like to see whether we could get some logs captured. Thanks John

AdministrátorJihlava

Hi,

we run the app on ArcGIS Enterprise (version 10.7.1)
the users are connected via 4G (and I hope it is not changing, but it is possible that they have turned on the wifi connection too on their devices and when they are in touch with wifi signal the device can switch the connection from 4G to wifi - we need to realize it)
autosend interval is se to 30 sec. Sometimes users just update a location of captured feature
features have attachments
we're seeing these issues from time to time (2-3x a week - we usually have 10-20 records per day). Now it happend two days in a row.

I hope we have stable 4G connection within the city, while the officers are moving just around the city. But of course I can't say this with 100% certainty.

Thanks a lot for your help. With captured data we have connected subsequent agenda so it is important to us not to have unnecessary duplicities in data.

Thanks

Jane

JHasthorpe

Hi Jane

Can you provide some more info on this:

- What platform are you using to run the app?

- How are you connecting to the internet (4G - Wifi) and does this change?

- What is the autosend interval set to? Or are the users sending manually?

- Do the features have attachments?

- How regularly are you seeing this issue?

It is possible that a feature is sent twice if the app does not get a successful response from ArcGIS when it uploads a feature. This can happen when network connectivity is patchy and the user is on the edge of network/wifi coverage.

I'm happy to work with you to investigate this further if this does not sound to be the cause.

Thanks

John

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