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Error Publishing a Map Service for ArcMap to ArcGIS Online

AdamInglis

I have been through the process several time and I keep getting a very generic error message when I try to publish a service that I uploaded from ArcMap.

The first warning I get is when publish from ArcMap, cache generation failed:
[ATTACH=CONFIG]15384[/ATTACH]

The service uploads without an issue, but when I view it online and try to publish it there I get this message, "There was an error":
[ATTACH=CONFIG]15385[/ATTACH]

Tough message to troubleshoot, any suggestions?

Thanks,

Adam

AGO_error2.JPG

AGO_error1.JPG

NicoleJohnson_0-1760099868705.png

FranklinAlexander_4-1760099821919.png

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Anonymous User

Original User: mikem

Can you check and see if there is a more detailed error in the Geoprocessing Results window of ArcMap? Click the Geoprocessing menu, then Results.

Thanks,

Mike

AdamInglis

There doesn't seem to be much info on the error/warning in the results window. Here is the python snipet:

arcpy.UploadServiceDefinition_server("C:/Users/ainglis/AppData/Local/ESRI/Desktop10.1/Staging/My Hosted Services/AMEBC_Hard_Restrictions_Source_online.sd","My Hosted Services","#","#","FROM_SERVICE_DEFINITION","#","STARTED","USE_DEFINITION","NO_SHARE_ONLINE","PRIVATE","NO_SHARE_ORGANIZATION","#")

and here are the messages:

Executing: UploadServiceDefinition "C:\Users\ainglis\AppData\Local\ESRI\Desktop10.1\Staging\My Hosted Services\AMEBC_Hard_Restrictions_Source_online.sd" "My Hosted Services" # # FROM_SERVICE_DEFINITION # STARTED USE_DEFINITION NO_SHARE_ONLINE PRIVATE NO_SHARE_ORGANIZATION #
Start Time: Thu Jun 21 09:01:52 2012
Succeeded at Thu Jun 21 09:04:16 2012 (Elapsed Time: 2 minutes 24 seconds)

Anonymous User

Original User: mikem

Do you know how many tiles you're trying to create?
Do you have enough credits to do so? On the My Organization page, you can see how many credits you have.

Thanks,

Mike

AdamInglis

The services I'm trying to publish are 20MB each:
[ATTACH=CONFIG]15439[/ATTACH]

and I have 199 credits remaining:
[ATTACH=CONFIG]15440[/ATTACH]

AGO_error3.JPG

AGO_error4.JPG

Anonymous User

Original User: mikem

Now, go a specific service definition and click on the Manage Tiles link. See how many tiles a given service is trying to create. With 199 credits, you can create 199,000 tiles. But then, you'd be out of credits. I suspect you are trying to create a cache that is too big for the number of credits. You need to reduce the number of levels.

The size of the service definition is not related to the number of tiles you'd need to create.

Thanks,

Mike

AdamInglis

Sorry Mike, I don't see anywhere to manage the tiles under a specific service definition:
[ATTACH=CONFIG]15443[/ATTACH]

When I calculated the estimated cache size in ArcMap it was less than 100Mb.

AGO_error5.JPG

Anonymous User

Original User: mikem

Sorry I meant map service not service definition.

When you publish a service definintion from ArcMap, you'll get a map service of the same name in the same folder. I assume the map service was created, but it has no tiles. On the item details page, scroll down until you see Tiles. and there should be a Manage Tiles link that will allow you to build tiles. This also shows you how many tiles per scale.

Mike

AdamInglis

OK, I'm not seeing a map service in that directory, just a service definition. Is there an example scree cap you can send me?

Anonymous User

Original User: mikem

If you're not seeing the map service, then it didn't get created when the service definition was updated. What you can try is when you publish from Desktop, choose the option to build the cache manually later (see image). Then, hopefully you see a map service with the same name as your service definition in your My Content. Then, look at the details of the map service and click the Manage Tiles link. This will tell you how many tiles there are per scale level. You can check a few levels and then create tiles.

Mike

Tiles.png

build.png

RyanMitchell2

I'm having the same problem (see http://forums.arcgis.com/threads/60579-Problem-Publishing-Hosted-Tile-Map-Service). I tried building the cache manually and automatically, and didn't have any luck. I'm not seeing the map service in my contents or the option to manage tiles on the details page.

Any other suggestions?

Thanks,
Ryan

Anonymous User

Original User: adaminglis

Hmmmm, I don't seem to have the Manage Tiles link. I just recreated the SD file with the build cache manually option selected and it look pretty much the same as all my other attempts:
[ATTACH=CONFIG]15466[/ATTACH]

AGO_error6.JPG

AdamInglis

hopefully you see a map service with the same name as your service definition in your My Content.

If we don't see a map service of the same name what should be our next course of action?

Anonymous User

Original User: mikem

On the item details page of the service definition, there is a publish button. Can you try publishing it again?

Thanks,

Mike

AdamInglis

There was an error.
[ATTACH=CONFIG]15473[/ATTACH]

Here are the warnings I get when I analyze during the publishing process:
[ATTACH=CONFIG]15485[/ATTACH]
None of these seem serious. Is there a demo dataset I should try to see if I can publish anything successfully?

AGO_error8.JPG

AGO_erro76.JPG

Anonymous User

Original User: lcbpgis

Adam,

I had the same errors. It doesn't seem like these should stop you from publishing the service successfully. But to be sure, I resolved them by re-projecting the data source, setting a custom extent, and setting min/max scales for the layer in the TOC. Still no luck.

Somebody must be publishing tile map services to AGOL subscription successfully. Anyone? Bueller?

-Ryan

AdamInglis

I just did the same thing, projected the one FC to WGS_1984_Web_Mercator_Auxiliary_Sphere. Still no luck publishing anything.

Anonymous User

Original User: mikem

I forgot to ask the obvious question here...Are you guys running ArcGIS Desktop 10.1?

If so, could you share your service definition with me? You can invite my username (mikem) to a group if you don't want to share it publicly.

Thanks,

Mike

RyanMitchell2

Yes, I'm using 10.1.

My service is here:

https://lcbp.maps.arcgis.com/home/item.html?id=c22ea5ea0a6d461c97698e590031bc6f

Thanks,
Ryan

Anonymous User

Original User: adaminglis

I'm also on 10.1. You can view my SD here:
http://www.arcgis.com/home/search.html?q=amebc&t=content

Do I need to add you to the members list so that you can see the SD? If so, do I need your e-mail?

Meyer_1-1632293549344.png

PrashantPatil

Hmmmm, I don't seem to have the Manage Tiles link. I just recreated the SD file with the build cache manually option selected and it look pretty much the same as all my other attempts:
[ATTACH=CONFIG]15466[/ATTACH]

Adam,
You are looking at Service definition. You should look at "Map Service" in your org. You will see Manage Tiles link.

ManageTilesLink.png

PrashantPatil

I'm also on 10.1. You can view my SD here:
http://www.arcgis.com/home/search.html?q=amebc&t=content

Do I need to add you to the members list so that you can see the SD? If so, do I need your e-mail?

Adam,
I looked at your SD. It looks like you are using Level of Details = 20. That means you are generating a cache of 270 GB. You can verify that by clicking on "Calculate Cache Size" button on Service Editor dialog box in ArcMap and then estimating cache by clicking on "Start" button. Please observe that even though you are trying to publish a data around 20 MB your cache size is around 270 GB for Level of Details = 20. This is because higher number of Level of Detail require more number of tiles to be generated, which requires more storage space.

I am not sure how much space your organization has but, it looks like this is the bottleneck in your case. I would suggest reducing Level of Detail = 2 (may be 5), then see how much space it requires and publish it accordingly.

IMG_7999 (1).JPG

AMEBC_MX_Area_online_Cache_Size.png

PrashantPatil

Yes, I'm using 10.1.

My service is here:

https://lcbp.maps.arcgis.com/home/item.html?id=c22ea5ea0a6d461c97698e590031bc6f

Thanks,
Ryan

Ryan,
I can't access your data but, it may be the same issue as Adam is facing on this thread.

Anonymous User

Original User: adaminglis

Adam,
You are looking at Service definition. You should look at "Map Service" in your org. You will see Manage Tiles link.

The problem is I do not get any map service generated when I run the publish service from ArcMap:
[ATTACH=CONFIG]15514[/ATTACH]

AGO_error9.JPG

AdamInglis

Adam,
I looked at your SD. It looks like you are using Level of Details = 20. That means you are generating a cache of 270 GB. You can verify that by clicking on "Calculate Cache Size" button on Service Editor dialog box in ArcMap and then estimating cache by clicking on "Start" button. Please observe that even though you are trying to publish a data around 20 MB your cache size is around 270 GB for Level of Details = 20. This is because higher number of Level of Detail require more number of tiles to be generated, which requires more storage space.

I am not sure how much space your organization has but, it looks like this is the bottleneck in your case. I would suggest reducing Level of Detail = 2 (may be 5), then see how much space it requires and publish it accordingly.

I certainly did not publish with 20 levels of detail. I did run through the Analyze process and adjust the Calculated Cache Size to be under 30MB:
[ATTACH=CONFIG]15515[/ATTACH]

Is there a way for me to open the SD file and check the cache size once it has been generated?

AGO_error10.jpg

Anonymous User

Original User: mikem

Adam,

I was able to successfully publish your SD file. There were only 5 scale levels for a total of like 1500 tiles. Do you have access to Chrome browser? Perhaps we an monitor the network traffic to see if a more verbose error shows up.

Here's what I created...

http://www.arcgis.com/home/webmap/viewer.html?services=5cea2d1dbe3244ccab7246daa04bf8ac

Mike

AdamInglis

Ok, looks good. So what is the secret? Is there something amiss with my account? The way I'm uploading?

Anonymous User

Original User: mikem

That is the question. It doesn't appear there is anything wrong with the SD file. So there may be something related to the trial subscription. If you hve Chrome, we can enable some developer tools in the browser to look for errors. Or if you have a program called Fiddler, that's another way. IE9 has developer tools as well, if I recall.

Mike

AdamInglis

Ok, Yeah I have chrome, what do I need to do? Here's a brief video of the publishing process I was using: http://youtu.be/uDef06dW5nU

Anonymous User

Original User: mikem

Actually, can you try what I did. Specifically, take ArcMap out of the workflow.

Download your own SD file.
Delete the existing one in My Content.
Use Add item to browse to a file on my computer.
Browse to the SD file.
Upload it again.
Publish it
In the resulting service that gets created, hopefully, manage tiles to build them.

Thanks

Mike

Mike Minami

Turn on Chrome developer tools during the Publish step. Click the wrench, click Tools>Developer tools. THis will display a panel. Click the Network tab and you can watch requests go through. Look for any errors. Sometimes you see a red x in the lower right corner you can click on.

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