Add customer map service as base map

JackZHANG

Hello, Is it possible in AEO to add a customer tiled map service as the base map rather than use the default ones from the basemap gallery? I know it can be done via ArcGIS.com but then the map cannot be opened in AEO because of the "Unsupported webapp version number" error. Thanks.

ShellyGill2

I know it can be done via ArcGIS.com but then the map cannot be opened in AEO because of the "Unsupported webapp version number" error. Thanks.

Yes you can do this, first add the service as a service item in your content:
http://help.arcgis.com/en/arcgisexplorer/help/#/Add_a_service_to_your_content/015600000056000000/
And then create a new map using this service as the basemap:
http://help.arcgis.com/en/arcgisexplorer/help/#/Create_a_new_map/01560000003t000000/

I know it can be done via ArcGIS.com but then the map cannot be opened in AEO because of the "Unsupported webapp version number" error. Thanks.

ArcGIS.com and ArcGIS Explorer support the same version number of webmap - this error is because there is a cached version of the Explorer Online application (ExplorerOnline.xap) that's being loaded by the browser you're using. I know various people including yourself have had problems with the browser not getting hold of the current version from the server and using a cached version instead. However I'm afraid I dont know any other news ways to force the refresh appart from the ways already mentioned on the other thread. Personally, I've always had most luck with ensuring all IE processes are closed (even ensure any other programs that might host an Internet Explorer control are shut as well), then manually deleting the file from the cache.