Experience Builder Basemaps don't reload switching between pages?

Question

I created an experience using two different web apps and embedded them into different pages. When I first load them both they work as they should, but if I switch back and forth the topo basemap seems to just disappear. I have to refresh the page entirely. Is there any way to combat this? (see images below)

Page 1 Loads (admin page)

Page 2 loads (public page):

Back to page 1, the topo map disappears. Sometimes the hillshade stays, sometimes both are gone if I go back and forth editing points

Thanks in advance!

PaulDoherty2 · Answer

I'm wondering if this issue is specific to Experience Builder OR is it specific to the Community Topographic basemap. I notice the hillshade will persist, but then the actual topo basemap will disappear if I leave it open in an app for an extended period of time. Then when I refresh, it comes back.

.Kelly Gerrow‌ - This has proved tricky to repro, but let us know if best to go to Esri Support.

DavidMartinez · Answer

Adam,

Thanks. I can't reproduce your issue. Are the two maps for Public and Admin the same underlying data?

David

AFackler_NAPSG · Answer

David,

Of the two pages/ apps i'm switching between, one of the apps is public and the other is only for the org, but here's the link anyway Experience . Both apps are using ArcGIS Online and use the embed tool to be placed into the experience. Functionally they are fine, the widgets work and I can do everything I can normally do, it's just the basemap disappears.