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Anyone else having trouble accessing the ArcGIS Sign-in page? https://www.arcgis.com/home/signin.html

KyleSpencer

The link doesn't load any browser I have. These are the errors I see when inspecting the element in using the chrome developer tools.

8-1-2014 9-38-06 AM.png

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kenbuja

I'm not experiencing any difficulties in logging in on Firefox (31.0) or Chrome (36.0.1985.125)

Anonymous User

Hi Kyle, Is there a reason you are trying to use the https:// link rather than the http:// link to ArcGIS.com? http://www.arcgis.com‌

kenbuja

Sarah,

When you click the "Sign in" link on the main ArcGIS.com page, it takes you to https://www.arcgis.com/home/signin.html‌

KyleSpencer

It is automatically adding the "s" on the end of http.

https://www.arcgis.com/home/signin.html‌

after2.jpg

Anonymous User

Apologies, I did not take the next step to click on 'Sign in'. I see now that it does automatically take you the https link you originally posted. I have tried the link in both Firefox and Chrome without issues. When did you notice this happening? Were you able to access the page recently?

KyleSpencer

Yes, it has started going in and out in the last month or so. I was just in there Wednesday.

My network security team doesn't see an issue on there end. Last time it went out and then started working again they said it wasn't anything they did. I thought maybe it was our Symantec End Point Protection not letting the arcgis JS libraries pass through.

V_StuartFoote

Kyle,

The errors match the script content at the top of the log-in page. So, that looks to be simply browser security blocking. Maybe need an exception for the site.

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">

<html>

<head>

   <meta http-equiv="content-type" content="text/html; charset=utf-8"/>

   <title></title>

   <link rel="stylesheet" type="text/css" href="//cdn.arcgis.com/cdn/4681/js/esri/arcgisonline/css/common.css">

   <link rel="stylesheet" type="text/css" href="//cdn.arcgis.com/cdn/4681/js/esri/arcgisonline/css/esri.css">

   <script type="text/javascript" src="./js/esri/arcgisonline/config.js">

   </script>

   <script type="text/javascript" src="//cdn.arcgis.com/cdn/4681/js/dojo/dojo/dojo.js">

   </script>

   <script type="text/javascript" src="//cdn.arcgis.com/cdn/4681/js/esri/base.js">

   </script>

   <script type="text/javascript">

//dojo.require("esri.base");

Stuart

ps. also as Sara suggested, please move this from your personal discussions to the ArcGIS Online Space -- done from the Actions menu on the right.

KyleSpencer

Adrian,

I have tried accessing the site in Chrome, IE, and Firefox.

Stuart,

I tried adding the exception like this (screen grab) in chrome. But it still doesn't work.

8-1-2014 11-13-43 AM.png

V_StuartFoote

Guess could be a GPO policy setting if you are on a institutional system, what do your IT folks say? You mention Symantec End-Point protection is involved--might ask them about configuration of that.

Otherwise, this link has the instructions for enabling JavaScript in common browsers.

http://www.enable-javascript.com/

Enabling globally may be too much, but you should be able to tailor things. Also, should you have ScriptSafe or NoScript or similar installed, you may need to disable them to test.

Stuart

KyleSpencer

Yes, I have enabled all javascript. IT folks have no clue, but I did just test it off our domain and it works fine. So I will go pay our network security team another visit.

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