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ArcGIS.com - received invitation, but can't view it?

JacobMundt

I have a notice that I have been invited to join a group. The instructions say to go to the groups tab and view my invitations. I can't see any invitations in my groups tab. I attached a screen capture. Can somebody thunk me with a rock so I can see where to look?

screenshot.1.png

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Mike Minami

You should see a button on the My Groups page. See attached image.

invitation.png

SeanFrey

I have the same challenge, my Invitations button is MIA. I upgraded IE thinking that was the problem but it persists. Suggestions?

Mike Minami

How about clearing your browser cache? Alternatively, can you try using a different browser, like firefox or chrome to rule out any IE problems?

Mike

JacobMundt

How about clearing your browser cache? Alternatively, can you try using a different browser, like firefox or chrome to rule out any IE problems?

Mike

Mike - I have tried Chrome, FF, and IE on two different machines. Still no button.

RobWaller

I have same issue, in IE the button doesnt show. In Firefox, Chrome and Safari, the button appears and is showing that I have 3 Invitations, but when click the button it doesn't do anything.
Have cleared cache etc and tried from 2 different machines with same results.
Is there a workaround for this?

Thanks

Mike Minami

What version of IE are you using?

Mike

RobWaller

On one machine I have IE 7. When Groups page loads I get JavaScript error (attached) and Invitations button does not show. If I choose to Debug from the alert box nothing happens.
On another machine I have IE9, there the button shows but does not do anything when clicked. Same happens in Firefox, Chrome, and Safari, button shows but does not work. When I examine Firebug in Firefox I don't see any errors, just doesn't work.

Thanks

jserror.png

Mike Minami

Robert,

I'm having trouble reproducing this. How have you configured your group? Is it public or private? Can users apply to join this group if public?

Can you invite me to join your group? Search for username of Ekim3.

Thanks,

Mike

RobWaller

I'm not sure if the group settings is affecting the invite button. The groups in question I'm not an admin for, for now I've created a private test group and sent you an invite, see if you're able to click on your 'Invitations' button once get it. If still not able to reproduce I'll try to get an invite sent to you from the other groups.
I also put my email in the summary of the group, feel free to email me if need more details or need to open a ticket on this.

Thanks

Mike Minami

Jacob, Sean,

Our database shows you currently have no open invitations to join a group. This is why you don't see any invitation button on the Groups tab. If you were invited to a group, maybe there's some other issue that the invitation didn't actually get delivered to your account.

If you were requesting membership to a group, you would not see the invitation button, nor would you be in the group until the administrator of the group approved your membership. After their approval, the group would simply show up on the Groups tab.

Jacob, your user profile is currently set to private. This means your name is not searchable within ArcGIS.com. Thus, another user who may have wanted to invite you to join their group would not have been able to find you in the system, so I'm not sure how they attempted to invite you. I suppose they could have if you had your profile set to public, then recently changed it to private.

In any event, I'd suggest you ask the group owner of the group you want to join to invite you again. (Jacob, make your profile public first.)

Thanks,

Mike

JacobMundt

Short answer - this was resolved by turning my profile to public, then requesting a new invitation.

Long answer - I do not believe this was the initial issue. 1) I was in the room when I was first invited to the group, and my profile was able to be located. 2) I had two notifications that I had been invited to the group. How is that possible if I could not be found because I was set to private. 3) the root issue was never that I was not invited, it was that the 'view invitations' button was not visible where it should have been.

Not upset, but want to be clear, this is a UI issue, not a user issue, that you should investigate further.... All good now, invite accepted.

SeanFrey

Thanks Mike for looking into this. I did have notifications before and no button so I agree there are strange things happening with the UI.

RaymondTingle

Same problem.

Tried every browser available on my machine... no "Invitations" button ever appears.

Trying to accept invite to join GIS_IT_USERS group

Mike Minami

Ray,

Are you sure you've been invited? One thing to check is if your profile is public, which allows your username to be found and invited to groups. If it's not, nobody will be able to invite you. Do you have multiple accounts in ArcGIS Online? You may have been invited through a different username. The only other suggestion I have is to ask the person who invited you to invite you again or if the group is public, you can ask to join.

Thanks,

Mike

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