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Have anyone here gotten any similar problem?

BALBINOFERNANDES_PIRES_JUNIOR

I have bought an ArcGIS single use license focusing on the use of ArcGIS desktop, and I would like to know if it gives me accesses to the ArcGIS pro. if so, how should I proceed? I have already download it, but when I try to open it, I get a message telling me my ArcGIS account is public then I am not allowed to accesses ArcGIS Pro,
Have anyone here gotten any similar problem?

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BALBINOFERNANDES_PIRES_JUNIOR

I`m a single user

I have already settled my account as a private one

2026-03-24_14-22-51.png

DanPatterson_Retired

Check your junk email in case a provisioning file was sent

curtvprice

I am pretty sure you need to set up a non-public ArcGIS Online account to license your instance of Pro, or license ArcGIS Pro using a single-use license with a provisioning file. You should have gotten instructions on which method you should use and codes with your your media. If you are stuck I recommend contacting Esri customer service.

DanPatterson_Retired

are you a Single Use or Named user?

Single Use licensing—ArcGIS Pro | ArcGIS Desktop

BALBINOFERNANDES_PIRES_JUNIOR

Dan Thank you for answering

I have done all the process of licensing or authorizing it but it keeps returning me the same message. that I have a public ArcGIS account. The ArcGIS Desktop, for example, is working perfectly,

DanPatterson_Retired

There is a process to authorize your license which I suspect you haven't completed through your ArcGIS online account

ArcGIS Desktop licensing—ArcGIS Pro | ArcGIS Desktop

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