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Resolved: Error with print widget/service in Web AppBuilder

JRhodes

Hi,

I built a simple Web AppBuilder application in ArcGIS Online (with all data coming from hosted feature services), but I'm getting strange behavior from Esri's default print service. When trying to use any other layout than MAP_ONLY, it either foes nothing and instantly returns only an "Error, try again" warning as shown below. When I hover over the error, a tooltip says "Cannot read property renderer of undefined". Oddly, MAP_ONLY works fine. Also odd is that I checked several other apps I've previously built, and the print service works fine on those.

I've tried rebuilding the app from scratch to no avail, and tried a different browser. Any insight or workaround is appreciated. Below is a screenshot of the app as well as the developer console in Chrome.

WAB print widget screenshot

Console screenshot

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Accepted answers

RickeyFight

Joseph Rhodes‌

Have you tried using a different symbology or not clustering the map? I had an issue with wab printing that did not print with certain symbology

All comments

MichaelaBobeck

Hi,

I have the same issue and getting the same error message when trying to print a layout in the web app to pdf. I’ve tried and checked the symbology and visualisation settings, removed and added the widget, but it’s still not working. The map only option seems to work occasionally but then not displaying all active layers. I have a couple of layers which are feature services from fulcrum forms, but if that was to be the problem, turning them off doesn’t help neither. And I kind of need them to be displayed.
I’m using ArcGIS online, not enterprise.

Any suggestions on why it’s not working and ideas on what I could try to fix the issue would be greatly appreciated.

ahoque

My apologies as I missed your comment somehow before
BUG-000113797 - https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDExMzc5Nw==

AndresCastillo

What is the bug number?

ahoque

Thanks for reporting it. It turned out to be a bug in WAB Print Widget. The team is aware of this.

Pls note, it works fine in AGOL Map Viewer.

RickeyFight

Joseph Rhodes‌

Have you tried using a different symbology or not clustering the map? I had an issue with wab printing that did not print with certain symbology

DavidPike

Is this your export web map service? If soRepublishe it with info level warnings and make sure its synchronous and you have added the get map template info result. Completely remove the widget, save, exit. Restart web editor and add the widget again.

JRhodes

Thanks Rickey - as I mentioned in the original post, MAP_ONLY is working. In any case, I need my users to just be able to print a map without having to know a workaround or being limited to MAP_ONLY. This will be public-facing.

RickeyFight

Joseph Rhodes‌

After more testing, If you go to another template add a title then go back to map_only, it will print a map.

https://utility.arcgisonline.com/arcgis/rest/directories/arcgisoutput/Utilities/PrintingTools_GPServer/x_____x6hpOQBSXF-…

RickeyFight

Joseph Rhodes‌

I was able to get map_only to print. I had to try another print type first that failed.

Here is the map only print.

RickeyFight

Joseph Rhodes‌ Whose print service are you using? Yours or ESRI?

JRhodes

Thanks Rickey...I forgot I had removed it. I added it back just now.

RickeyFight

Joseph Rhodes‌

The app that you have linked above does not have a print widget.

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