Can't login to ArcGIS Online from ArcMap

KennethMcWilliams

When I attempt to login to ArcGIS online from ArcMap 10.0 (running on Citrix) I get an Unable to connect to ArcGIS online error and the connection test results show:

Proxy Server Test - Failed
Reason Unknown.

Download Speed Test - Failed
Test site unreachable.

Network Latency Test - Passed
Network latency 0 ms.  Rating Excellent

Network Route Test - Passed
Network route solved with 1 nodes.

IT folks tell me we don't have a Proxy Server - Any ideas?

BrendaMcLuskie

In ArcMap when you select File >Sign in> do you get a sign in window or do you get an error?