malformed uninstall paths for ArcGIS Pro 3.5

danielri

Hello,

I was wondering if anyone else SEEs the issue described below with the UninstallPath key within the registry for HCLM? I'm asking if this is 'normal' for ArcGIS Pro 3.5. Thank you! basically looking for a yes/no answer 😉

Specifically, I'm looking at:

• Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ArcGISPro
• Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ArcGISPro Update356
• Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ArcGISPro Update357
• Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ArcGISPro Update358

I'm see the UninstallPath has an extra '\', which makes the path unreachable. The value I have is "c:\Program Files\ArcGIS\Pro\\Support\ESRI.exe"; in addition, at that location there is no ESRI.exe to be found.

I'm troubleshooting an install failure and this was one thing I notice. The '\\' would throw a security error if the path were used since it is a malformed UNC path.

Richard

Robert_LeClair

Yes—seeing a double backslash in a registry path like C:\Program Files\ArcGIS\Pro\\Support\... is normal and typically not the cause of an install failure.

No—it’s not normal for the uninstall target to point to ...\Pro\Support\ESRI.exe when that file does not exist; that usually indicates a corrupted/incomplete install/update entry.

For next steps, Esri-supported troubleshooting for Pro 3.5 install/update failures - Unable to Install or Update ArcGIS pro 3.5 and Later