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Surv123 Data and Report Export error (404 not found)

RedhaAl-Obaidy

Hello ESRI community

I have a problem with my Survey123 forms, the subject itself is clear, when I go to any Survey123 that I published and owned and try to export a sample report or generate a report or even export raw data, after some seconds, it shows me 404 - File or directory not found as demonstrated in the screenshots attached. The case has been like this for a 2 weeks or more (not sure), and I need to export reports for my work necessarily.

Knowing that the forms have been published since 2022 and been exporting reports and raw data successfully all through the years until recently.

What could be the problem?

Survey123 export data and report export error (2).jpg

Survey123 export data and report export error.jpg

Survey123 export data and report export error (2).jpg

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Sian_Doherty_GHD

I am still getting reports from users that they can't download the reports. They were recently upgraded to a creator after the changes prevented them from creating feature reports. So now they are a custom role with feature report permissions, but they can't download. In order for this to occur, they had to become a creator, but clearly we are missing something in the custom role too. There must be another permission. the report gets created, they can see it in their content but even trying to download from their content returns the same error. It's so painful when ESRI change things that break functionality that was working without issue.

StuartMoore

i still get this

ToddW_stl

@StuartMoore , @BeckyC-O - no updates yet, but they may have skimmed over that question as i asked about another one at the same time. I've pinged them again and sent a link to this post. I'd recommend submitting a case to tech support, and posting the case number here for others to reference and attach their customer number to. Sorry I don't have better news!

BeckyC-O

Hi @ToddW_stl. Any updates on this? We are having the same issue, but inconsistently. Some people, including myself, can export/download the files without a problem. Other users get the 404 error every time.

Anecdotal side note: I checked the Roles associated with both effected and non-effected users, and two of the users are Publishers in Hub Premium. Oddly enough, one can consistently export and one cannot export records and gets the 404 error.

ToddW_stl

not yet - but it is UC week. I seems like it's hard for others to reproduce. Do reports work on other surveys you may have? Can you create a new simple survey and test reporting? If it works on other surveys, would it be too disruptive to re-create or re-publish the existing survey as a new one?

StuartMoore

hi @ToddW_stl it wasn't on the main feature class but is on the results feature class. i enabled it on the main feature class and get the same issues. in the end I've resorted to downloading directly from the feature service which is okay for me as the owner but not for the rest of the team unfortunately.

did the developer mention anything?

thanks
Stu

abureaux

I would also suggest this. I've had specific file formats fail while others succeed.

I just tried this myself (Enterprise) to see if I also got the same error. Tried CSV and Excel. No issues.

I have reports being generated almost non-stop, and have not had any issues there.

Unless this issue is isolated to AGO (possible, but seems odd for this service as I thought it lived in the AGO sphere for both Enterprise/AGO users), it may be environment-specific. I did have a random access issue popup last year out of the blue, and the resoution was to add exclusions in Portal/Server Admin.

ToddW_stl

can you both check that Export data from hosted feature layers or hosted tables is enabled?

i also found this other post you may want to follow - June 2026 ArcGIS Online Update – Survey123 Report Generation Issues

I have also reached out to a developer to see if they're aware of any related issues logged. I know a Survey123 website update is planned for around 7/21/2026, so hopefully we have answers and solution by then.

StuartMoore

i'm getting the same when trying to export to an excel file, my survey was published with Survey123 connect and its a hosted layer in ArcGIS Online.

ToddW_stl

Is the survey published from the web designer or Survey123 Connect? Is your data a hosted layer? Is the data in ArcGIS Online or ArcGIS Enterprise (and version)?

If this just started happening 2 weeks ago, that's around the time that ArcGIS Online was updated (around June 25th), so this could be related to that upgrade.

JonM32

@RedhaAl-Obaidy

I would try to export different formats to see if they all are broken, or just one specific file type.

I haven't seen this error before though.

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