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Stored credentials in portal not an option???

MatthewKalcich

Hi All,

Maybe someone can help me out on this>

It looks like the aerial imagery was just updated Nov.29th since that update I no long have the ability to copy the URL to portal and store my AGOL credentials. We were using the world imagery tiled map service in an offline map for collector.

Is anyone else having this problem? Is there a work around for this?

Thanks,

Matt

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Accepted answers

MatthewKalcich

Hi Katie,

My apologies for not circling around on this.

The problem was that we did not have the server that portal was installed on talking to the internet.

I am not sure of the reason why it was working previously and stopped working. Opening up that server to the internet fixed our problem.

Thanks for everyone's willingness to help and your valuable input.

Thanks again, and happy holidays!!!

Matt

All comments

JakeSkinner

Hi Matthew,

What version of Portal for ArcGIS are you using? I just tested with 10.6.1 and it appears to be working:

MatthewKalcich

We are on 10.6

MatthewKalcich

JakeSkinner

Which browser are you using (i.e. IE 11, Chrome)?

Anonymous User

I was not able to reproduce this in 10.6 in Chrome or IE.

Does your Portal have restricted proxy capabilities? If so you may need to add the tiled basemaps domain:

Restricting the portal's proxy capability—Portal for ArcGIS (10.6) | ArcGIS Enterprise

MatthewKalcich

Hey Katie,

Thanks for the suggestion but we do not have any allowed proxy hosts defined. It is unrestricted and not blocking anything

Any other suggestions?

Thanks,

Matt

KellyGerrow

I would also recommend checking your certificates installed with ArcGIS Enterprise. You can check for correct installations of certs with this link: SSL Checker - SSL Certificate Verify

-Kelly

MatthewKalcich

Cert looks OK.... any other suggestions?

MatthewKalcich

Hi Katie,

My apologies for not circling around on this.

The problem was that we did not have the server that portal was installed on talking to the internet.

I am not sure of the reason why it was working previously and stopped working. Opening up that server to the internet fixed our problem.

Thanks for everyone's willingness to help and your valuable input.

Thanks again, and happy holidays!!!

Matt

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