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ArcGIS Pro licensing - revert to online mode

deleted-user-jQabWmRafJc9

I have a Named User License for ArcGIS Pro. I turned on "Authorize ArcGIS Pro to work offline" on one computer (Computer A) and now can not use it on another (Computer now. What should I do to be able to use on both computers?

I tried to turn off "Authorize ArcGIS Pro to work offline" on Computer A, but it does not allow me to do so because this option is now greyed out!

#ArcGIS Pro licensing

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DanPatterson_Retired

a couple of links

Problem: Unable to return offline ArcGIS Pro licenses back to online

Want to take ArcGIS Pro offline? In most cases, you may not need to.

ArcGIS Desktop license types—ArcGIS Pro | ArcGIS Desktop

All comments

mvolz47

I was talking to an ESRI tech support specialist who said that AGOL is generally 2 versions ahead of Portal. In this case it looks like offline license configuration capability is ahead of AGOL. This does not appear to fit the model that the tech support specialist told me about.

Would this just be an anomaly in this model?

Are there any other areas where Portal capability is ahead of AGOL capability?

AmnoyAm

Robert,

If you're using named user with on-premise portal, the expiration date of the a license taken offline is determine by the time frame set in the license manager. By default it's set to 30 days. Of course the time frame can be shorten or extended. As for named user license with ArcGIS Online, this feature is not yet available. However it is on our road map to be available in the near future. We're just not sure at which version yet.

RobertRiley

So here is another scenario to Peter's issue, which is actually happening on two of our users' computers.

Computer A became inoperable, and had to be turned in, with no way to access and relinquish the ArcGIS Pro Offline Named User license.

Is there a time period that Offline Named User licenses remain offline? Do offline licenses "expire" after a certain timeframe, or are they permanent until put back online?

Why is there no way for a Portal Administrator, who assigns ArcGIS Pro licenses, to relinquish any Offline Named User licenses?

Unless ESRI has capability to relinquish, the only other option I currently have is assign the user, who took a license offline, a new user ID, and pull a new license. But that still leaves the original offline license unavailable.

deleted-user-jQabWmRafJc9

Thanks for your help, Tim and Dan. This article resolved my problem -

Problem: Unable to return offline ArcGIS Pro licenses back to online

deleted-user-jQabWmRafJc9

Thanks Dan. I am now on the machine where I took it offline. How do I "go back online" on this machine? The "Authorize ArcGIS Pro to work offline" is ticked on this machine, but I'm not able to untick it.

DanPatterson_Retired

Go back to the machine where you took it offline, go back online then you will be fine.

I got caught by that mistake once, when I left my portable at home and tried to use Pro on my desktop at work.... an 80 km round trip solved everything

deleted-user-jQabWmRafJc9

Thanks Dan for the reply. I intend to go back to online. Can I still do that after I have already taken it offline?

DanPatterson_Retired

That is as designed

Frequently asked questions—ArcGIS Pro | ArcGIS Desktop

Can I run ArcGIS Pro on more than one machine?

The answer depends on the licensing model you're using:

When connected to ArcGIS Online or ArcGIS Enterprise with a Named User account, you can log in on up to three machines at the same time. If you're disconnected and have your license set to work offline, you can work with the one machine that has been taken offline.
One Single Use license can be used to authorize two machines.
Concurrent Use licenses allow authorization of one machine per license.

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