License Issue with Offline Option

Sothea_VOEUN

Hi there!
Recently, my ESRI license has been interrupted due to my computer's problem. So it causes me to be unable to log in with my account. The reason for this is that during the use, I chose the offline option, but suddenly my computer had issues with the CPU, which caused me to be unable to open it. So, I used another new computer and tried to log in with my ESRI account, but I could not log in to it. I also purchased another subscription (which used the same email as the ESRI account that was broken), but I still cannot log in (the purchase is still pending). How can I solve this problem?

I am looking forward to getting back!

Thank You,
Sothea

s.schuette_ct

Best get in touch with your local Esri distributor (or Esri Inc if you are from the US).
You can open a Case in MyEsri to ask Support to cancel your offline license and restore it, so you can continue using it.

Best set a auto-return value in the ArcGIS Online License Options to prevent issues like this in the future. If enabled, Offline licenses will be auto-returned after an admin defined period (1-3 days should usually suffice).
Manage licenses—ArcGIS Online Help | Documentation ->"Members can take ArcGIS Pro offline for the maximum allowed duration"