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Survey123 Web Dynamic Dropdowns Autocomplete Fail as Empty Circles in Microsoft Edge Mobile

rsun_TQB

This issue is being reposted because it remains unresolved and continues to impact enterprise deployments of Survey123 Web. When dropdown lists are dynamically loaded from a feature layer or table, Survey123 Web forces the use of the “autocomplete” control, which renders dropdown options as empty circles specifically in Microsoft Edge on mobile devices (Android), while the same surveys work correctly in mobile Chrome. This issue has been confirmed across multiple Edge (mobile app) and makes surveys unusable for Edge Mobile users, who cannot see or select any options. Although this behavior does not affect Chrome (mobile app), Edge Mobile is the preferred and often mandated browser in Microsoft 365 enterprise environments especially for public sectors due to its tight integration with Entra ID, Microsoft account synchronization, security policies, and managed device experience.

As a result, this is a significant usability and accessibility issue for organizations rolling out Survey123 web forms at scale. The lack of a non‑autocomplete dropdown option or a supported workaround limits Survey123 Web’s viability for enterprise and public‑facing use cases. This issue has been documented previously (https://community.esri.com/t5/arcgis-survey123-questions/dropdown-list-autocomplete-showing-empty-circles/m-p/1657119) and requires prioritization rather than continued reliance on browser‑specific workarounds.

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Status: Open

Comments

Survey123Jedi2023

Thanks for sharing this via Linkedin. I don't use Survey123 Web, but I love Survey123 Connect, and I feel your pain when something breaks.

Thanks for making a difference.

rsun_TQB

Dear @Survey123Jedi2023 ,

Thank you for your kind word and support. Even if we use Survey123 Connect, the dynamic dropdown options (only allow autocomplete) loading from feature services will still be blank when using web version of the survey form with Microsoft Edge (android).

For the organization protecting their users (Microsoft 365) to only use Edge browser on desktop or mobile for the smoothest experience. We are left to use static dropdown options for our surveys without being able to take advantages of this dynamic dropdown feature which is so handy and powerful.

I don't think any Esri staff is reading this post anyways, and I did report the bug...and it has been under review/consideration for many years.