Data not visible after the upgrade from 11.1 to 11.5

Question

Hey,

recently we've upgraded from 11.1 to 11.5.

Everything was done according to documentation.

Senc files are regenerated, however nothing is being displayed in the service.

ArcSOC of Maritime Service is running at 80-90% of cpu.

Any tips?

Regards,

M.

TomDePuyt · Answer

First I would check to see the status of your services using the mcsServiceStatus endpoint.  Here is an example using our demo service https://nsdemo.esri.com/arcgis/rest/services/SampleWorldCities/MapServer/exts/MaritimeChartService/MapServer/mcsServiceStatus

You want the status to be "Ready" if it is in the "Cataloging" state, then it is still processing the datasets and creating or re-creating your senc files.  During the upgrade process if you didn't delete your existing senc files before restarting your map service, after updating the SOE, then it will rebuild everything since the internal senc id has changed due the the new version of the SOE.  This process takes longer than the normal build time.

If you are in the ready state and still cannot view any datasets when you load your service into a map, please let me know.  We can have a DM chat.  I'm the Product Owner for this extension and would be happy to step through your setup with you.

joyoung_kerrvilletx · Answer

When you say data is not visible are you referring to items in ArcGIS Portal or services are not rendering in web maps/apps? It could be several things. Have you done the following?

* Check the ArcGIS Portal index status and rebuild if the numbers do not match.
* Check the ArcGIS Portal and ArcGIS Server logs to see what errors/warnings are being thrown.
* If the data is store in enterprise geodatabases, make sure the license has been updated for each enterprise geodatabase. (I have missed that step before)
* Make sure this patch is install on ArcGIS Portal https://support.esri.com/en-us/patches-updates/2025/portal-for-arcgis-11-5-web-applications-patch , many web apps will fail to show data without this patch
* If you use the IIS web adaptor, make sure this patch is installed https://support.esri.com/en-us/patches-updates/2025/arcgis-web-adaptor-iis-stability-patch