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ArcGIS Online - Map Viewer problem with editing and layers

tegeint

Hi Community!

I have problems with adding, editing, modifying and generally doing anything with layers in Map Viewer. I am unable to edit anything. I am the administrator of an online organization, and this issue affects all organization members, too. The layers and maps that I want to adjust belong to me (or the certain user), editing priviliges are given, and are shared with just the owner. No editing or modifying restrictions are applied.

Thanks for any comment or thought!

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Accepted answers

bbollin

@CharlesHutchinson1 and @tegeint I strongly suggest you reach out to ESRI support so we can get an issue logged and investigate this right away. Support will be able to help best 😊 thank you!

All comments

tegeint

Thank you! I think they solved the problem, because it works in Firefox too! 🙂

LucyHall1

Any chance you're using firefox? I contacted support and after some experimentation we discovered that while it's not a fix for whatever the actual issue is, if I use chrome or edge instead of firefox, I can edit the maps no problem.

tegeint

@LucyHall1 I have exactly the same issue. 🙂

bbollin

@LucyHall1 I'm also going to recommend you reach out support so the team can dig into this ASAP

LucyHall1

@tegeint I've been having the same problem, I think. It's a relief to know someone else is having this issue! It only started for me after I updated my data, so I thought maybe I broke something.

@bbollin I opened the developer tools and it looks like there are errors, though I don't really know what they mean. I'm attaching a photo.

Screenshot 2025-11-19 135718.png

02_Sensor Web beim Wupperverband.pdf

bbollin

@CharlesHutchinson1 and @tegeint I strongly suggest you reach out to ESRI support so we can get an issue logged and investigate this right away. Support will be able to help best 😊 thank you!

bbollin

Hi @tegeint are you seeing this on all your data regardless of the owner? Do you see any errors in Map Viewer or in developer tools (control + shift + I will open developer tools in the browser)? This sounds pretty peculiar, I am wondering if there is something going on with the organization.

Thanks!

CharlesHutchinson1

Hi,

I don't know if its related but I've been experiencing issues editing layers in AGOL and in Pro both manually and via update cursors. Numerous and intermittent error 400 Bad syntax error messages on trying to save edits. Since yesterday morning, across a number of different AGOL organisations.

Charles

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