Can't publish or save changes, error: "some content could not be checked for issues"

Question

Hi,

I have a user in my org who created a StoryMap back in 2023.  At that time she was not able to publish it, and got an error messages: "Sorry, there was a problem publishing your story" and "some content could not be checked for issues."

We are trying again (now, in 2025) to publish this StoryMap.  As the org admin I have tried publishing her StoryMap, and got the same errors.  We are also not able to save any changes or duplicate the StoryMap.  I was able to successfully make myself a copy to experiment with using ArcGIS Assistant.

Things we have tried on my copy of her StoryMap:

-removing all links, maps, and media--these changes did not save

-using the "Check Items (beta)" button, no issues found

We appreciate any help you might be able to provide.

Thank you!
Emiko

EmikoCondeso · Answer

Thank you, I'm in touch with them now.

oevans_storymaps · Answer

@EmikoCondeso - I am sorry you have encountered a problem publishing a StoryMap. We are not able to troubleshoot this type of issue on the community. Please contact Esri Support and they will be able to assist you.