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StoryMaps Map Tour error: “The data source for this tour no longer exists or you do not have the permission to use it” — even with public hosted featu

JoshuaBSmall

Hi all,

I’m building a Map Tour and I keep getting this error message: “The data source for this tour no longer exists or you do not have the permission to use it.”

I've repeatedly created a hosted feature layer shared with the entire public and extensively used chatgpt for help troubleshooting.

The field names include Name, Description, and Image. I believe the image field is correctly formatted, as for testing I've been using this:

https://drive.google.com/uc?export=view&id=1d3TV0aUAdSlJ2YPJB88Sc_H-mcKYT4eJ

This is for work and it's driving me crazy. Help very appreciated.

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oevans_storymaps

@JoshuaBSmall - Could you share a link to your publicly available feature layer so we can have someone take a look?

JoshuaBSmall

Hi Owen, here it is. Thanks for taking a look

https://pitt.maps.arcgis.com/apps/mapviewer/index.html?layers=ba3493d6b8094f88b96a8d56595fa873

JoshuaBSmall

Were you able to take a look?

oevans_storymaps

We are still investigating but have determined that those Google Drive links are not supported. Google Drive doesn't support embedding images into web pages on other domains, so you will need to find another location to store your images that supports hotlinking or upload them as attachments to the feature layer.

We're still looking into why this causes the entire tour to error out. The expected behavior is that you would see a tour with the locations described in the feature layer without any media.

oevans_storymaps

@JoshuaBSmall -- Turns out there is a feature that does not have a valid geometry defined and that is what is causing the error. As far as we can tell, this is very rare and the current feature service creation workflows don't allow this.

If you delete this row, I believe your tour should start working or at least you should be able to create a new tour from the modified feature layer.

Screenshot 2025-07-22 at 3.22.26 PM.jpg

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