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Feature Service is invisible in ArcGIS.com but not ArcGIS Explorer Online

GeorgeHorning

I've added several feature services to My Content. When any of these feature services are added to an ArcGIS.com map they are invisible. They are in the table of contents, and their characteristics can be changed (transparency, pop-up, etc.). But nothing will make them visible. I'm using the latest browsers (Chrome, Firefox). I've tried from different computers with the same result. Interestingly, when the feature services are opened in ArcGIS Explorer Online everything is fine. What's going on?

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Mike Minami

Are these ArcGIS Server feature services or ArcGIS Online hosted feature services? Can you share the URL to the item or the web map that contains them? the web map and services would have to be shared publicly.

Thanks,

Mike

GeorgeHorning

Okay, I made one of the feature services public (called "topocatchment"). It is a hosted feature service.

Mike Minami

I can view the service without problem. I have no idea what's wrong. Can you try accessing it from outside your firewall, like from home? I wonder if something is getting blocked. Can you describe the exact steps you are performing to view this service in the map? How are you adding it?

Can you try clearing your browser cache?

Mike

LucindaDykes

I'm having a similar issue. Web maps are visible in ArcGIS Explorer Online, but not in the ArcGIS.com map viewer.

These 2 maps are shared with the public, so don't understand why they won't display in map viewer.

Here's our home page for ArcGIS online:

http://wprd.maps.arcgis.com/home/index.html

Lucinda Dykes

GeorgeHorning

I made the web map I created using topocatchments public. It is called King County Catchments. The same problem exists. The catchments layer is invisible, regardless of browser or computer used. The feature service was created from a zipped shapefile at the time the shapefile was added to My Contents.

Mike Minami

Lucinda,

I was able to find this map http://www.arcgis.com/home/webmap/viewer.html?webmap=cd769ba1fbf44d3caee3c4fd54e97e84. Is this one that you are having trouble with? I can see the layer without problem. What browser and version are you using?

George,

I can see the shaded polygons in the web map. Are you able to view this map from your home? I wonder there may be some firewall issue with requests getting blocked. Can you see this page?
http://services.arcgis.com/Ej0PsM5Aw677QF1W/arcgis/rest/services/topocatchment/FeatureServer/0/query?f=pjson&returnGeometry=true&spatialRel=esriSpatialRelIntersects&maxAllowableOffset=1222&geometry=%7B%22xmin%22%3A-13775786.985668967%2C%22ymin%22%3A5467432.453752439%2C%22xmax%22%3A-13149614.849956974%2C%22ymax%22%3A6093604.589464433%2C%22spatialReference%22%3A%7B%22wkid%22%3A102100%7D%7D&geometryType=esriGeometryEnvelope&inSR=102100&outFields=*&outSR=102100

Mike

LucindaDykes

Yes, I can see it from your link, but this is not the same as the link that is generated now that we have an ArcGIS online subscription.

Link you sent: http://www.arcgis.com/home/webmap/viewer.html?webmap=cd769ba1fbf44d3caee3c4fd54e97e84

this works fine

Link from our home page on ArcGISonline:

http://wprd.maps.arcgis.com/home/webmap/viewer.html?webmap=cd769ba1fbf44d3caee3c4fd54e97e84

this doesn't work

Everything is the same in these 2 links except for the addition of the subdomain wprd.maps.

Lucinda

Lucinda,

I was able to find this map http://www.arcgis.com/home/webmap/viewer.html?webmap=cd769ba1fbf44d3caee3c4fd54e97e84. Is this one that you are having trouble with? I can see the layer without problem. What browser and version are you using?

George,

I can see the shaded polygons in the web map. Are you able to view this map from your home? I wonder there may be some firewall issue with requests getting blocked. Can you see this page?
http://services.arcgis.com/Ej0PsM5Aw677QF1W/arcgis/rest/services/topocatchment/FeatureServer/0/query?f=pjson&returnGeometry=true&spatialRel=esriSpatialRelIntersects&maxAllowableOffset=1222&geometry=%7B%22xmin%22%3A-13775786.985668967%2C%22ymin%22%3A5467432.453752439%2C%22xmax%22%3A-13149614.849956974%2C%22ymax%22%3A6093604.589464433%2C%22spatialReference%22%3A%7B%22wkid%22%3A102100%7D%7D&geometryType=esriGeometryEnvelope&inSR=102100&outFields=*&outSR=102100

Mike

GeorgeHorning

Mike -

You seem to be right. There is something the county firewall is doing to block viewing the feature service. When a laptop is connected to the county network the layer is invisible. With the same laptop connected via WiFi to the Internet the layer is visible. Any suggestions regrading what needs to be done?

By the way, I can see the page you referenced. It is a bunch of code.

Mike Minami

George, you probably need to open something on your firewall. You may need to talk to your system admin to see if they need to open up the firewall in some way. One thing you can do in Chrome is show the developer tools and see if you can see any error messages. Open the web map. Click the wrench, choose Tools and Developer tools. Then click the network tab and F5 to redraw your web map. See if you can see any errors.

Lucinda,

I am unable to see the map via your URL as your site doesn't allow anonymous access. I get challenged to sign in. What error are you seeing? I'm not sure why you can't see the layer.

Mike

LucindaDykes

Not an error, it's just that our maps don't display AT ALL in the ArcGIS.com map viewer. It just shows a blank online viewer page.

As I said before, this is ONLY an issue since we started our ArcGIS online subscription last week.

Please help us get this resolved ... otherwise we will need to go back to our individual ArcGIS online accounts which did function correctly in both ArcGIS Explorer Online and in the ArcGIS.com map viewer.

Lucinda

Lucinda,

I am unable to see the map via your URL as your site doesn't allow anonymous access. I get challenged to sign in. What error are you seeing? I'm not sure why you can't see the layer.

Mike

Anonymous User

Lucinda,

Can you try sharing your Willamalane Parks OpenStreets map with your organization as well?

In the sharing options there is the ability to share to the Public and within the Organization. If you check both options, do the links you reference above work?

Thank you,
Andrew

LucindaDykes

Both maps on our home page were already shared with the organization as well as the groups ... it doesn't make any difference - nothing displays with the new URLs.

A colleague also reports to me today that "I tried logging into my account yesterday to make a new map, and I could only see blank templates. I couldn't do anything. Something's really messed up with ArcGIS online..."

Do I need to contact support directly? Nothing has worked since we activated our subscription to ArcGIS online.

Lucinda Dykes

Lucinda,

Can you try sharing your Willamalane Parks OpenStreets map with your organization as well?

In the sharing options there is the ability to share to the Public and within the Organization. If you check both options, do the links you reference above work?

Thank you,
Andrew

Anonymous User

Hi Lucinda,

Yes, please contact support services for additional assistance.

Thank you,
Andrew

GillianMilani

I had the same problem.

I use internet explorer. I solved it by adding *maps.arcgis.com under Internet options > connections > Lan settings > advanced > exceptions

I hope it will help you

edit: i see an angry smiley on my post, how i can remove it ? :cool:

Anonymous User

Hi Gillian,

I don't see a way to remove the angry face... sorry!

Andrew

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