Geoplanner project files are corrupted/unable to be opened.

Question

Hello-

My classmates and I are attempting to use GeoPlanner for a landscape planning and design class, and we are having a pervasive problem with our saved GeoPlanner project files becoming un-openable either days or sometimes only hours after they were created or last saved.  When attempting to re-open a project from our respective accounts' "existing projects" menu, the following error is all we receive:

... with error db6dffdece45441e82b0d7c3b65c60de identified but no other explanation.

Please help... this problem in preventing ALL incremental progress on our projects.

Thanks.

GalenSjostrom1 · Answer

Hello again, Ken-

Thanks very much for the update.  I'm relieved to hear you were able to reproduce the issue, because I've been working with Esri Support and we haven't been able to.  I'm also glad to hear a fix is in the works.

Thanks again for your help,

Galen S.

KennethWalton · Answer

Galen Sjostrom‌

I was able to reproduce the issue, and we are currently looking into a fix. The issue looks to be related to switching to a vector basemap within GeoPlanner.

Until we are able to apply a fix for the issue, I would highly recommend not changing the basemap within GeoPlanner, and just use the default. Unfortunately, you will need to create a new project.

I'm sorry that you and your classmates ran into this issue.

Thanks,

Kenneth Walton

KennethWalton · Answer

Hi Galen,

Thanks for the info!

Unfortunately, I haven't been able to reproduce any of the issues you're seeing yet. I was able to successfully make it through Steps 1-4 of GeoPlanner for ArcGIS: Designing with Real-Time without issues, and can re-open the project.

Could you try clearing Chrome's cookies and cache and try opening a project again? Here is a list of steps, just in case:

1. While Chrome is the currently selected app, press Ctrl+Shift+Del

2. Click the "Basic" tab, set Time range to "All time", checkmark the options "Cookies and other site data" and "Cached images and files", then press the "Clear Data" button.

Which version of Chrome are you currently using?

I'll continue looking into this.

Thanks!,

Kenneth Walton