Hey there, get map data doesn't seem to work anymore on my side, it's stuck at loading Basemaps on a black screen. CE 2024.1, tried on multiple machines same thing (win11)...any idea ?
Glad to hear everything works again, have a nice week 🙂
Hi Jonas, sorry for the delay. In fact there was a glitch in my Argis Location account which took time to resolve with Esri. Everything's back to normal now.
no doesn't work (the try again): here's a screenshot of the connection test:
can't find a route apparently...
Hi again,
Thanks for the screenshot. So far we where not able to reproduce your case.
There is a similar issue in 24.0/1 which we fixed for the upcoming release:
The dialog is stuck a step earlier and then it looks like this:
Here the workaround is just to try again.
Can you check this and also try a couple of times?
If this does not help. I suspect it could be a networking issue. Maybe try it through VPN or with a different provider, if possible.
Best,Jonas
Sure it just hangs on loading Basemaps step and nothing happens
Hi Romain,
Do you see any message in the dialog? Can you provide a screenshot of how it looks?
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