how i can create Task Management Portal system by using arcgis

MajidaAlSalhi

Current Situation:

Currently, when we encounter system issues, we communicate with K&A via email. All follow-ups and status tracking are managed through email chains until the issue is resolved. However, this approach leads to inefficiencies, including delays in follow-ups and, at times, missed updates from both sides.

Proposed Solution:

We require a dedicated task management portal where all reported issues are logged, assigned, and tracked efficiently. The portal should streamline communication, enforce accountability, and ensure timely resolution.

Key Features:

1. Issue Registration & Assignment:

   • Users can register system issues through the portal.
   • Each issue is automatically assigned to K&A and reflected on their dashboard.

2. Issue Tracking & Status Management:

   • The vendor must update the issue status at each stage:
     • Pending: Issue reported but not yet addressed.
     • In Progress: The vendor has started working on the issue.
     • Resolved: The issue is completed, pending verification.
     • Closed: The issue is confirmed as resolved.
   • When changing the status to In Progress, the vendor must specify the estimated resolution time (date and time).

3. Automated Notifications:

   • The system will send automatic email notifications to the user who registered the issue at each status change.
   • Reminders will be sent if no update is provided within the estimated resolution time.

4. Mandatory Documentation Upload:

   • Upon resolving an issue, the vendor must upload a PDF report detailing the resolution process.
   • The issue cannot be marked as Closed until documentation is provided.

5. Dashboard & Reporting:

   • A comprehensive dashboard displaying key metrics:
     • Total issues reported
     • Number of pending issues
     • Number of resolved issues
     • Issues that took the longest time to resolve
     • Issues resolved in the shortest time
     • Average resolution time per issue
     • Trends in issue occurrence and resolution efficiency

6. Additional Enhancements:

   • Search & Filter Options: Users can filter issues based on status, date, or priority.
   • User Access Control: Different user roles (admin, reporter, vendor) with appropriate permissions.
   • Historical Logs: Maintain a record of all issues, updates, and actions taken for audit purposes.

This platform will ensure transparency, accountability, and efficiency in issue resolution while reducing reliance on email-based tracking

TracyMoy

If you have not seen this, do check out the Request Management Solution. It is amazing and very configurable.

GIS Request Management Solution