Bogus alerts after upgrade to 2024.1

Question

Love that actual email alert info has been added back in with 2024.1, but we are now getting alert emails at regular intervals that can't be reconciled to actual alerts in Monitor.    They look like the following with no component information and "Invalid DateTime" being the bogus alert signature.  Anyone else experience this or have additional info?

ID

OPENED AT

CLOSED AT

STATE

STATUS

ALERT RULE

COMPONENT NAME

COMPONENT ADDRESS_INTERNAL

COMPONENT TYPE - SUBTYPE

METRIC NAME

371

Invalid DateTime

Resolved

Critical

Average <

100

Derek Law · Answer

Hi @Tobias_Gerber,

Please contact Esri Tech Support and open a case. It will help if you can provide steps to help reproduce the behavior. Thanks.

Tobias_Gerber · Answer

We are experiencing a very similar problem in our environment (presumably since switching to the new ArcGIS Monitor version 2025.1.1): we regularly receive email notifications at 1:15AM with “Invalid DateTime” and empty information about the components and metric name.

@DerekLaw Is this a meanwhile known issue? Or should we open a support case?

AGM_InvalidDateTime.jpg

Derek Law · Answer

All,

Can you please contact Esri Tech Support so they can investigate further and reproduce the issues you're encountering? Thanks.