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ArcGIS Monitor 2024.1 displaying Memory use only on primary Monitor Server host

DavidColey

Hello - upgrading Monitor from 2023.3.1 to 2024.1 on the Monitor Server machine.

Installing new agents on distributed deployment machines (as Agent not required at 2023.x)

I have successfully registered on Agent on the Monitor Server machine and so far on a second windows host (my ArcGIS Server configuration server).

The windows host for the ArcGIS Server configuration machine is returning all metrics (storage, cpu, memory, network).

The windows host for the Monitor Server machine is returning a metric for memory use only (no cpu, storage, network).

Could be related to this:

https://community.esri.com/t5/arcgis-monitor-questions/arcgis-monitor-2024-0-1-2-of-4-hosts-not/m-p/1549126#M2265

but I don't know.

Any help? Thanks-

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Accepted answers

DavidColey

Ok so for this one: We do need the domain account added to the Performance Monitor Users group on the windows machines, per esri support and per the help docs.

Support was not sure why the other windows servers in our deployment were able to report out windows host metrics without the domain account included, other than this:

Because the domain account I am using for Monitor Server and Agent is the same account I am using for the ArcGIS Server service, the ArcGIS Portal service, and for the DataStore(s) service that the account must have some type of pass-through or inheritance.

But I consider this now closed as I am getting windows host metrics on the Monitor server.

Esri Case #03828578

@DerekLaw

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DavidColey

The domain account I am utilizing - made no difference if included in the Performance Monitor Group - still no metrics other than memory on the ArcGIS Monitor Server. All other 12 windows hosts show metrics

DavidColey

yeah I can't figure it out. I'm here:

https://doc.arcgis.com/en/monitor/latest/install/windows/upgrade-arcgis-monitor-from-2023-3-1-or-earlier.htm

and then at Step 9:

********************

Run the command below, editing the command line parameters to include the root URL to Monitor Server, your username and password, and the Monitor Agent ID.

<Monitor Agent installation location>\bin\arcgis-monitor-agent.exe admin:system:register --server-url <https://monitorserver.domain.com:30443/arcgis > --username <user> --password <password> --agent-id <agent ID>

You must provide the ID of the Monitor Server machine's integrated Monitor Agent using the --agent-id parameter.

The following is an example:

"C:\Program Files\ArcGIS\Monitor\Agent\bin\arcgis-monitor-agent.exe" admin:system:register --server-url https://monitorserver.domain.com:30443/arcgis --username jdoe --password "my password" --agent-id 1

A confirmation message appears, indicating that Monitor Agent is registered with Monitor Server.

*******************

Confirmation appeared, agent is registered with agent ID 1, yet still no metric other than memory use. Nothing else will count.

DavidColey

Ok so for this one: We do need the domain account added to the Performance Monitor Users group on the windows machines, per esri support and per the help docs.

Support was not sure why the other windows servers in our deployment were able to report out windows host metrics without the domain account included, other than this:

But I consider this now closed as I am getting windows host metrics on the Monitor server.

Esri Case #03828578

@DerekLaw

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