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Associated web map won't load on Dashboard

SLouq

I am using the Capital Projects Dashboard to display the active projects in my department. I have Infrastructure Projects feature hosted feature layer and all my hosted feature layer views associated with my the web map and with the dashboard shared with the public and it works fine while I am here at work which is great. However, I have emailed the URL to my personal email so I can try and access it from my home on my personal computer away from work and the elements associated with the dashboard load but the web map and layers associated with it won't load.

Has anybody come across this issue before and give some advice on what might be causing this?

I have tried bring up the dashboard on my phone and the web page loads like it should.

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Accepted answers

MobiusSnake

Does the web map prompt you to login, or just not load at all? If it prompts you to login, it's usually one or two layers that haven't been shared publicly (although I'd expect you to see the same on your phone in that case).

When you're at work, if you access the dashboard through an incognito browser, does it still behave as expected?

Can you share the dashboard URL?

All comments

SLouq

I tried your suggestion about accessing the webmap in an incognito browser using the URL and it asked me to login. So this morning I found a youtube video which said try replacing your organization name in the URL with www and see if that gets around the login issue and it did get around it for me in the incognito browser. I will try this from my home later this evening. Hopefully it will work.

SLouq

Tried taking the Legend out of it. Guess it's time to start taking layers out and see what happens when I get home.

SLouq

no it doesn't ask for a login, everything is shared publicly. When I try opening it at my house through the URL link, the white area where the map is supposed to be is blank and the pane next to it where I have the legend positioned says Data Source error.

No I don't want to post a link to it because it has work related info in it.

ryanuthoff

Do you receive any error messages on your home computer? Or does it just not load? What about trying to view the network traffic through your browser dev tools? It might provide some useful information if they layer is having issues.

MobiusSnake

When you're at work, if you access the dashboard through an incognito browser, does it still behave as expected?

Can you share the dashboard URL?

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