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Arcgis Pro application has stopped working

JoséGabrielOcampoGiraldo

When I'm working in the application and go to the layouts section, even making a minimal edit causes the application to stop and stop working. I get the following error. I’ve tried uninstalling and reinstalling, but it still doesn’t work. I can’t create layouts because the application crashes, and I don’t know what to do. Could you please help me with my problem? Thank you very much.

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AubriOtis

@JoséGabrielOcampoGiraldo that definitely should not be happening and I'm sorry you are experiencing that! Can you tell me what version of Pro you are working on? Does this happen with every project? Did it start recently?

KevinToTheRescue

Hi @JoséGabrielOcampoGiraldo

Going off of Aubri's comment, we definitely need more information about the machine and environment details for the ArcGIS Pro Project:
- Are we working on a local physical machine or remoting into a VM?
- -What version of ArcGIS Pro are we running?
- -When did the issue start occurring? Can you remember what could have changed on the machine prior to the crashing?
- -For testing purposes, please complete the following:
  - ArcGIS Pro Project->Ribbon->Project Tab->Options->Provide screenshot of the paths here (Project path, geodatabase path, etc)
  - For testing purposes, save the project to the Local C: (No OneDrive in path)->Back to Project->Issue reproduced with the workflow?
  - If reproduced->Ensure the data is also sourced from the Local C: Drive->Now that both the data and project are both localized->Run the workflow->Issue reproduced?
  - Understandable that you may need to use a Network Drive, though isolating where the issue is stemming from is the most important step right now.
- Are any Add-ins enabled via Project->Add-in Manager? Disable all->Run workflow->issue reproduced? Add-ins can definitely cause crashes, especially if they aren't updated to the latest version.
- Create New ArcGIS Pro Project->Create New Feature Class (Point) Data->Run the same workflows like before that caused crashes->Issue reproduced?

Let me know, curious what the results are here.

-Kevin

JeremyWright

If you are on 3.4: please try switching to DirectX11 in Options-Display and see if that resolves the issue. We received some error reports recently that indicated an issue in resource management on layouts only in DirectX12 (which is the default in Pro 3.4), so switching to DirectX11 should work around the issue if this is what you are experiencing.

JoséGabrielOcampoGiraldo

Hello everyone,

Thank you very much for paying attention and trying to help me.

I will now provide more details about my issue, and to do so, I will give you some context about my setup:

I am working on a laptop with an i5 13th-gen CPU, a 4050 GPU with 8GB, 16GB DDR5 RAM, and Windows 11.
I recently installed the program on this laptop. I’ve had it for a year, but I just started using ArcGIS.
All the laptop's drivers are updated to the latest versions.
I am working on the files locally, stored on the laptop’s internal 1TB SSD.
I am not using any add-ins.
The error occurs in any project, even in new ones.
I am using ArcGIS Pro version 3.4. I also tried versions 3.3 and 3.1, and I get the same error in all of them when working on layouts. Now I’ve noticed that it’s not just layouts; it also happens frequently when I do multiple scrolls in a row.
I’ve already tried switching the DirectX version from 12 to 11 and to OpenGL, but I get the same error with all of them.
I’ve tested various combinations of the display settings, but the error persists.
I’ve tried running the program as an administrator.
I’ve also tried disconnecting peripherals, but the error still occurs.
I found a very old version, 2.7. The error took a bit longer to appear, but it still happened.

JeremyWright

Jose,

Probably the best thing to do would be to make sure your contact info is in the error report form, so that someone from development can reach out directly. You can also contact support DIRECTLY and send them the DMP file so we can be sure to get it assigned to the correct team which is attributed to the faulting code area.

Regards,

JEremy W.

ShaneONeill_144

Can you try a clean uninstall and reinstall?

https://support.esri.com/en-us/knowledge-base/how-to-perform-a-clean-uninstall-and-reinstall-of-arcgi-000030419

BDowns

Jose,

did you get the problem resolved?

I am having exactly the same issues with my projects.

The application terminates unexpectedly. I don't know what else to do.

İlaydaBasoglu

have you found a solution yet? i also have this problem and i couldnt find a solution thanks

SanaHafeez

This solved my issue after countless failed attempts

OkanFistikoglu

...solved my problem. Changed the computer regional settings to USA, language to English, location to USA, etc.

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